Learning & Talent Development Specialist Senior
3 days ago Cleveland, OH
About us
At PNC, we foster a work environment where employees can thrive while delivering a great customer experience.
- Size: 10,000+ employees
- Industry: Finance: Personal & Commercial Banking
Why you should apply for a job to PNC Financial Services Group:
Ranked as one of the Best Finance Companies in 2024
3.7/5 in overall job satisfaction
4.1/5 in supportive management
73% say women are treated fairly and equally to men
67% would recommend this company to other women
81% say the CEO supports gender diversity
Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Learning & Talent Development Specialist Senior within PNC's Human Resources organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; Birmingham, AL; or Dallas, TX.
This role is focused on project management and learning operations supporting Compliance learning initiatives. The successful candidate will manage multiple learning projects, course updates, assignments, and related activities from planning through implementation while balancing competing priorities, dependencies, and deadlines. Responsibilities include developing project plans, tracking progress, identifying, and mitigating risks, coordinating work across stakeholders, and ensuring deliverables are completed on time and with high quality.
Success in this role requires strong relationship-building, communication, and organizational skills, with the ability to effectively partner with teammates, business partners, and senior leaders. The individual must be detail-oriented and experienced in Quality Assurance, Quality Control, and process documentation, with the ability to validate requirements, identify discrepancies, and ensure operational accuracy. Success in this role also requires adaptability, sound judgment, and the ability to quickly adjust to changing business, Compliance, and regulatory priorities. Experience with Workday Learning or a comparable LMS, Microsoft 365 tools, Excel, Power BI, Risk and Compliance environments, and emerging technologies, including AI-enabled process improvement and automation, is highly desirable.
Preferred Qualifications and Skills:
*Demonstrated project management experience, including managing multiple concurrent projects, priorities, dependencies, and deadlines.
*Strong organizational skills, attention to detail, follow-through, and ability to work independently.
*Ability to build effective working relationships and communicate professionally with a range of audiences, including senior leadership.
*Ability to coordinate and assign work across a team and drive accountability for deliverables.
*Experience identifying and proactively managing project risks, dependencies, and potential bottlenecks.
*Experience performing Quality Assurance (QA) and Quality Control (QC) activities and maintaining clear process and procedure documentation.
*Strong Excel skills and proficiency with Microsoft 365 tools, including Outlook, Teams, OneNote, Word, PowerPoint, and SharePoint.
*Experience with Workday Learning or a comparable Learning Management System (LMS), including administration, configuration, assignment management, reporting, and troubleshooting.
*Risk and/or Compliance experience, preferably within financial services.
*Familiarity with Power BI dashboards, reporting, and data analysis.
*Experience, exposure, and practical application of emerging technologies, including understanding their business, operational, and risk implications.
*AI literacy and demonstrated experience leveraging AI tools to improve work quality, efficiency, process automation, data analysis, and decision-making.
*Demonstrated learning agility and the ability to evaluate, adopt, and implement new technologies to solve business challenges and improve operational effectiveness.
*Experience identifying opportunities to simplify, automate, or enhance processes through technology-enabled solutions, including AI-driven capabilities.
*Strong analytical and critical thinking skills with the ability to influence stakeholders and recommend practical solutions that balance innovation, risk, and compliance considerations.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Adult Learning Principles, Facilitation, Growth Mindset, Instructional Design, Leadership Training and Development, Learning and Development (L&D), Organizational Development (OD), Talent Development, Talent Management, Training Delivery
Competencies
Managing Multiple Priorities, Problem Solving, Project Management, T&D: Trends and Directions, Training And Development, Training Evaluation, Training Needs Analysis, Training Programs Management
Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors (Required)
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Language Assessments
No Required or Preferred Language Assessments
Pay Transparency
Base Salary: $52,500.00 - $105,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 11/03/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Learning & Talent Development Specialist Senior within PNC's Human Resources organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; Birmingham, AL; or Dallas, TX.
This role is focused on project management and learning operations supporting Compliance learning initiatives. The successful candidate will manage multiple learning projects, course updates, assignments, and related activities from planning through implementation while balancing competing priorities, dependencies, and deadlines. Responsibilities include developing project plans, tracking progress, identifying, and mitigating risks, coordinating work across stakeholders, and ensuring deliverables are completed on time and with high quality.
Success in this role requires strong relationship-building, communication, and organizational skills, with the ability to effectively partner with teammates, business partners, and senior leaders. The individual must be detail-oriented and experienced in Quality Assurance, Quality Control, and process documentation, with the ability to validate requirements, identify discrepancies, and ensure operational accuracy. Success in this role also requires adaptability, sound judgment, and the ability to quickly adjust to changing business, Compliance, and regulatory priorities. Experience with Workday Learning or a comparable LMS, Microsoft 365 tools, Excel, Power BI, Risk and Compliance environments, and emerging technologies, including AI-enabled process improvement and automation, is highly desirable.
Preferred Qualifications and Skills:
*Demonstrated project management experience, including managing multiple concurrent projects, priorities, dependencies, and deadlines.
*Strong organizational skills, attention to detail, follow-through, and ability to work independently.
*Ability to build effective working relationships and communicate professionally with a range of audiences, including senior leadership.
*Ability to coordinate and assign work across a team and drive accountability for deliverables.
*Experience identifying and proactively managing project risks, dependencies, and potential bottlenecks.
*Experience performing Quality Assurance (QA) and Quality Control (QC) activities and maintaining clear process and procedure documentation.
*Strong Excel skills and proficiency with Microsoft 365 tools, including Outlook, Teams, OneNote, Word, PowerPoint, and SharePoint.
*Experience with Workday Learning or a comparable Learning Management System (LMS), including administration, configuration, assignment management, reporting, and troubleshooting.
*Risk and/or Compliance experience, preferably within financial services.
*Familiarity with Power BI dashboards, reporting, and data analysis.
*Experience, exposure, and practical application of emerging technologies, including understanding their business, operational, and risk implications.
*AI literacy and demonstrated experience leveraging AI tools to improve work quality, efficiency, process automation, data analysis, and decision-making.
*Demonstrated learning agility and the ability to evaluate, adopt, and implement new technologies to solve business challenges and improve operational effectiveness.
*Experience identifying opportunities to simplify, automate, or enhance processes through technology-enabled solutions, including AI-driven capabilities.
*Strong analytical and critical thinking skills with the ability to influence stakeholders and recommend practical solutions that balance innovation, risk, and compliance considerations.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Partners and supports key initiatives through various tasks, projects and assignments for an organization's learning and talent development programs.
- Supports various initiatives for learning and talent programs, processes and policies according to organizational human resources strategies and in support of achieving business outcomes.
- Designs, develops and delivers a variety of learning and talent development programs to live audiences both in-person and virtually. May provide stand-up classroom instruction in person and/or virtually to employees, managers and senior leaders across the enterprise.
- Provides on-going support to monitor progress and evaluate learning and talent development strategy effectiveness.
- Develops strategic relationships with both internal and external partners, collaborating effectively.
- Drives innovation by applying current trends, improving tools, and fostering a growth mindset.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Adult Learning Principles, Facilitation, Growth Mindset, Instructional Design, Leadership Training and Development, Learning and Development (L&D), Organizational Development (OD), Talent Development, Talent Management, Training Delivery
Competencies
Managing Multiple Priorities, Problem Solving, Project Management, T&D: Trends and Directions, Training And Development, Training Evaluation, Training Needs Analysis, Training Programs Management
Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors (Required)
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Language Assessments
No Required or Preferred Language Assessments
Pay Transparency
Base Salary: $52,500.00 - $105,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 11/03/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include 'accommodation request' in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Additional Information
- Salary: $52,500 – $105,000
- Posted: 3 days ago