Investment Advisor (Phone)

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
TD Wealth

Pay Details:
$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Wealth Private Investment Advice is a premier full-service brokerage and wealth management business with an unwavering focus on becoming the leading, most respected Wealth Management Advisory business in Canada, fulfilling the comprehensive needs of mass affluent and high-net-worth clients with World-Class Advice and Legendary Client Experiences. TD Wealth PIA has 730+ Investment Advisors located in 86 branches across Canada.

Job Description\Accountabilities:

The Investment Advisor (Phone) is focused on the mass affluent customer segment with responsibilities for retaining and increasing market share through consolidation and acquisition of investment assets with a strong emphasis on risk management. Through ongoing relationship management, conducted over the telephone and other electronic channels, the IA role offers sound advice with a focus on retirement and investment planning by assisting clients in identifying goals, potential barriers and recommending appropriate solutions. The role will also identify opportunities to refer clients to other TD partners, i.e. Retail and Wealth Management Partners.

Accountabilities include:

• Execute trades, cash movement, and frequent purchase plan instructions from clients

• Ensure account maintenance, operations, and escalations are managed and resolved in a timely manner

• Ensure compliance with industry regulations, TD operating policies and procedures

• Conduct necessary due diligence activities (i.e. Know Your Client updates) to support ongoing investment process and suitability reviews

• Manage the client base for long term profitability, understanding the needs of clients and delivering products and services which fit their needs

• Collaborate with other areas of TD to deliver a One TD approach and legendary client experience

• Improve client retention and loyalty by contributing to improving the team, regional & national LEI scores

• Ensure proper handling of all client issues/complaints utilizing the Client Problem Resolution Process

• Provide each client with a completed Progress Review within 90-days of the original engagement date

• Be knowledgeable of, and comply with, TD Wealth and industry requirements, policies, procedures, controls, codes, and guidelines of conduct, service standards, securities laws and regulations.

Job Requirements

• University degree diploma preferred

• Trilingual (English, Cantonese and Mandarin) an asset but not required

• Bilingual (English and French) an asset but not required

• Licensed to sell Mutual Funds and 3-5 years industry experience

• Successful candidates will be required to be licensed as a Registered Representative (RR) with the Canadian Investment Regulatory Organization (CIRO)

• Proven ability to work in a fast-paced, dynamic environment, while delivering a high level of client service

• Professional team player with strong telephone relationship management skills

• Demonstrated ability and understanding of the benefits of asset accumulation

• Excellent communicator both verbally and written

• Excellent time management skills and the ability to respond to client inquiries and requests in a professional and timely manner

• Ability to ensure a seamless client transition from existing advice relationship

• Proficient with firm software & MS Office Suite

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet