Realtor.com

I lead the Platforms & Personalization Engineering organization that accelerates the reliable delivery of initiatives across the product suite. Driving and implementing a “playbook” or paved path that creates significant leverage promoting consistency of architecture and tools across our tech stack.  My organization includes Data, Content, Machine Learning & AI, Search and discovery, and our developer platform. 

Technology is constantly evolving so being able to solve complex problems across the business and within the product is extremely rewarding.  Specifically to Realtor.com, I find the “two-sided marketplace” where we help both consumers (e.g. buyers) and customers (e.g. agents) very dynamic.  It creates a balancing of interests of both sides that necessitates a customer-centric approach.

Compassionate leader committed to fostering a diverse, accepting workplace. I am driven by curiosity. I have a proven ability to manage a large staff, drive sales, and I’m a customer service fanatic. I am an expert in handling high stress, fast paced situations with poise, grace and discretion. I love working for a dynamic company that challenges me to develop my operational and leadership skills. I pride myself in my professionalism, organization, and my ability to problem solve with data driven solutions. Above all, I own it - holding myself accountable for performance and results while holding my peers and employees to the same level of expectations.

My purpose is to nurture a collaborative and safe culture where we work with integrity, assume the best of each other, hold one another to high standards, and get things done. 

Outside of work, I love studying wine, cooking for family, dining out, and traveling. Fitness, yoga and mindfulness are also important parts of my life that help keep me joyful and focused both professionally and personally.

Erika Chestnut is a seasoned Quality Engineering leader with a passion for fostering cultures of quality within organizations. She is also a leadership coach, empowering women in tech to enhance their skills, impact, and confidence. Erika is a sought-after speaker on topics like quality assurance, leadership, communication and women in tech. Her broader mission is to champion leaders, teams, and organizations to cultivate a culture that primes them for growth and success.

Gina Black began her professional journey at Realtor.com in 2019, starting as a CSR. Since then, she has held multiple leadership positions, leading to her present position as a Senior Manager of Consumer Experience. At present, Gina offers senior-level operational support on the UpNest side of the business. Her responsibilities encompass guiding and mentoring a team of UpNest leaders while also crafting and implementing processes designed to facilitate the achievement of business objectives. Gina is recognized for her prowess as a strategic thinker, her role as a mentor, and her undeniable affection for everything related to coffee.

In my current role as Vice President of Technology Operations, I lead the Business Operations, Technical Program Management, and Product Quality organizations which span across all Product Development. I also partner with our Chief Technical Officer as the Chief of Staff, a role which allows me to focus on driving strategy, as well as leading key, cross-company initiatives.

What I enjoy most about my role is that my scope is very broad and spans horizontally across the entire organization. This means that my work varies frequently, ranging from defining the Technology strategy, to driving the Tech organization like a business, to brainstorming how to create more innovation. It allows me to constantly flex across my skill set to leverage different areas of strength and ensures that I always stay in a learning zone.

Rebecca has more than 24 years of global consulting, organizational development, and program management experience focusing on business strategy, leadership development, and organizational culture. She began her career in the United States Air Force, later working for the state government, and then shifted her focus to the technology industry. Rebecca is a Principal Program Manager at Realtor.com, where she supports the "people" side of the Technology organization. In her spare time, she is a Career Coach who utilizes her extensive experience in coaching technology, product, design, strategy, organizational, and training professionals to help them achieve their career goals. She is passionate about assisting her clients in realizing their full potential, accomplishing their objectives, and resolving work-related issues in an ever-changing environment.

Rebecca holds a Master of Science in Information Management from Arizona State University and a Bachelor of Arts in Criminal Justice from Chapman University. She has earned numerous certifications, including TTI Success Insights DISC, TTI-Motivators, Project Management Professional (PMP), Prosci Organizational Change Management (ADKAR), PMI Organizational Transformation, and Neuro-Leadership Institute Brain-Based Coaching. She served eight years in the US military as a security forces member and completed a tour in Kuwait and Iraq. Rebecca also loves to support and serve her local church community.

I lead the Platforms & Personalization Engineering organization that accelerates the reliable delivery of initiatives across the product suite. Driving and implementing a “playbook” or paved path that creates significant leverage promoting consistency of architecture and tools across our tech stack.  My organization includes Data, Content, Machine Learning & AI, Search and discovery, and our developer platform. 

Technology is constantly evolving so being able to solve complex problems across the business and within the product is extremely rewarding.  Specifically to Realtor.com, I find the “two-sided marketplace” where we help both consumers (e.g. buyers) and customers (e.g. agents) very dynamic.  It creates a balancing of interests of both sides that necessitates a customer-centric approach.