Senior Director, Product Management

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Senior Director, Product Management

As a Senior Director of Product Management at Capital One Mexico, you are an architect of the enterprise's foundational capabilities. You will lead a high-performing organization of 10+ Product Managers driving the future of our global platforms.

You will lead the strategy for complex, high-scale systems that empower thousands of developers and millions of customers. We are looking for a visionary who moves beyond tactical backlog management to drive transformational change at scale within a highly matrixed, global environment.

Key Responsibilities

• Platform Orchestration & Strategy: Establish a multi-year roadmap for foundational technologies. You must balance "bleeding-edge" innovation with the relentless reliability required of a global financial institution.
• Matrixed Influence: Serve as the primary strategic bridge between Mexico-based engineering hubs and US-based business leadership. You must excel at crafting a compelling Point of View to gain buy-in across disparate stakeholders and geographies.
• Organizational Leadership: Lead, inspire, and grow a team of 10+ Product Managers. You will raise the Product Craft in the region, providing guardrails to empowered teams to deliver outsized value
• Iterative Infrastructure Value: Break down massive architectural shifts into iterative releases. You ensure the platform delivers incremental, measurable value continuously, avoiding the "black hole" of multi-year waterfall migrations.
• Productizing the Developer Experience: Treat internal platforms with the same rigor as consumer-facing apps. You will advocate for self-service capabilities, API-first design, and world-class documentation.

What We Are Looking For

• Global Scale Mastery: You have led product portfolios in large-scale organizations, ideally with cross-border operations. You understand how to scale platforms that support thousands of concurrent users and high-frequency transactions.
• Technical Fluency: You can go "toe-to-toe" with Principal Engineers on system design, resilience, and tech-debt trade-offs. You understand the "plumbing" of a modern tech stack (Cloud, APIs, Microservices).
• Metrics Focused: You know how to measure success across a variety of user bases - whether working on a customer-facing or back-end platforms
• Elite Communication: You possess exceptional communication skills in English and Spanish. You can translate a complex technical bottleneck into a strategic business risk for C-suite stakeholders.
• The "PM vs. PO" Distinction: You lead through outcomes and "Why," rather than just "How" and "When." You understand that your job is to solve problems, not just manage a ticket queue.

Basic Qualifications

• Bachelor's Degree
• At least 7 years of experience in digital product management, with a track record of launching and scaling complex technical products.
• At least 5 years of experience in people leadership, specifically managing managers or large teams of 10+ associates.
• Experience with global stakeholder management
• Advance English both written and speaking

Preferred Qualifications

• Master's degree or MBA is preferred.
• Experience navigating the security and compliance requirements of a global bank.

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.