33 jobs for "Logistics Program Manager"

TikTok Shop - After Sales Experience and Automation Program Manager

At TikTok

Posted on Jul 3

View job Apply on company site

Program Manager

At Leidos - Laurel

Posted on Aug 19

View job Apply on company site

Program Manager

At Leidos - Beavercreek

Posted on Jul 7

View job Apply on company site

Program Manager

At Leidos - Annapolis Junction

Posted on Mar 14

View job Apply on company site

Manufacturing Program Manager

At Leidos - Huntsville

Posted on Sep 29

View job Apply on company site

Project Manager Intern (Linehaul Management) - 2027 Summer - 2027 Start

At TikTok - Middlesex

Posted on Oct 27

View job Apply on company site

Local Merchant Operations Manager - TikTok Commerce

At TikTok - Dubai

Posted on Sep 22

View job Apply on company site

Cloud Operations Manager

At Leidos - Alexandria

Posted on Oct 29

View job Apply on company site

Senior Project Manager

At Leidos - Arlington

Posted on Oct 29

View job Apply on company site

Portfolio Manager

At Leidos - Huntsville

Posted on Oct 24

View job Apply on company site

Project Manager Intern (Linehaul Management) - 2027 Summer

At TikTok - Seattle

Posted on Aug 27

View job Apply on company site

Logistics Seller Growth Project Intern (TikTok Shop - Supply Chain and Logistics) - 2026 Start

At TikTok - Seattle

Posted on Aug 21

View job Apply on company site

TikTok Shop - Creator Marketing & Operations Manager - Mexico

At TikTok - Mexico City

Posted on Jun 4

View job Apply on company site

TikTok

TikTok Shop - After Sales Experience and Automation Program Manager

SingaporeOperationsPosted Jul 3, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the Team:
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for an After Sales Experience Program Manager role to manage and own the After Sales Experience in all eCommerce activities.

- Manage and develop Return & Refund and Customer Trust portfolios for TikTok Ecommerce business for Southeast Asia region.
- Be responsible for elevating customers' post-purchase experience including product review, cancellations, return, refund and exchange processes, find gaps and design strategies.
- Design programs aiming to improve buyer experience of refund and return process by working closely with cross-functional teams and produce business requirement documents.
- Analyze and track key metrics, engage with relevant stakeholders, and introduce new initiatives to drive change; develop and implement best practices/SOPs across the region.
- Work closely with customer service teams to summarize and investigate customer dispute issues and drive dispute resolution improvement.
- Understand current business processes and investigate deep dive and root cause analysis into various business challenges, develop solutions and see through the implementation.
- Build post-sales and reverse logistics monitoring dashboard to provide all internal stakeholders a holistic view of post-sales activities so that to drive resonance across functional teams.
- Classify the post-sales activities by scenario and push for improvements based on scenario-based operation findings.
- Proactively engage Governance and Experience internal functions, such as Service Delivery, Operations, and Product to drive improvement efforts.

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above in E-commerce, Marketing, CRM, Business Administration, or related fields.
- Minimum 5 years business experience in the customer experience field.
- Ability to identify root causes of after-sales and service issues through data analysis.
- Strong logical thinking with the ability to develop and execute practical improvement plans.
- Customer-first approach with keen ability to identify after-sales and service experience pain points.
- Capability to translate user needs into concrete, actionable solutions.

Preferred Qualification(s)
- Background with international e-commerce platforms.
- Familiarity with e-commerce after-sales policies and processes.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above in E-commerce, Marketing, CRM, Business Administration, or related fields.
- Minimum 5 years business experience in the customer experience field.
- Ability to identify root causes of after-sales and service issues through data analysis.
- Strong logical thinking with the ability to develop and execute practical improvement plans.
- Customer-first approach with keen ability to identify after-sales and service experience pain points.
- Capability to translate user needs into concrete, actionable solutions.

Preferred Qualification(s)
- Background with international e-commerce platforms.
- Familiarity with e-commerce after-sales policies and processes.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile