83 jobs for "Manager, Service Strategy"

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.

Lead the strategic planning, network rollout, and daily operations of all sort centers within the designated region. Export and adapt mature lean operational frameworks and automation practices to optimize throughput, turnaround times, cost per unit (CPX), and anomaly rates. Build high-performing operational field teams to support the rapid expansion of cross-border and local logistics networks.

Responsibilities:
- Network & Capacity Planning
- Spearhead mid-to-long-term regional sort center network layout, intra-hub process flow design, facility layout planning, and peak capacity forecasting.
- Drive technology selection, deployment, and capacity ramp-up for automated sortation equipment, including cross-belt sorters, dimensioning weighing scanning (DWS) systems, and conveyor lines.
- End-to-End Operational Control & Cost Optimization
- Oversee full-cycle hub operations-inbound unloading, scanning matrix, automated sortation, bagging/consolidation, and outbound linehaul loading-to guarantee strict SLA fulfillment.
- Establish a granular, end-to-end KPI monitoring system tracking metrics such as PPH, parcel damage rate, missort rate, sort cost per parcel, and dock turnaround efficiency, continuously driving Lean Six Sigma continuous improvement.
- Middle-Mile Coordination & Upstream/Downstream Integration
- Partner closely with linehaul transport and last-mile delivery networks to optimize wave dispatching and departure cut-off times, accelerating end-to-end inbound/outbound transit velocity.
- Orchestrate peak-season capacity planning, emergency contingency protocols, and dynamic operational load balancing (peak shaving) during major e-commerce promotional spikes.
- Team Building & Cross-Cultural Leadership
- Recruit, develop, and lead hub station managers across the region; design and implement standardized SOP training and certification systems for frontline shift leads and operators.
- Collaborate cross-functionally with HQ product/tech, R&D, transportation, and local overseas HR/Compliance teams to ensure domestic operational best practices are seamlessly and compliantly localized.

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience in Supply Chain Management, Logistics, Industrial Engineering, Operations Management, or a related field.
- 5+ years of progressive leadership experience in parcel, e-commerce fulfillment, freight, or high-volume distribution operations, including 3+ years leading multi-site facilities or large regional hubs.
- Demonstrated experience owning operational performance in a complex, high-throughput sortation or fulfillment environment, including safety, service, quality, cost, and labor productivity metrics.
- Experience leading site launches, major capacity expansions, automation deployments, or facility turnarounds.
- Strong analytical and root-cause problem-solving skills, with the ability to translate operational data into clear priorities and sustained results.

Preferred Qualifications:
- Experience operating automated parcel or e-commerce sortation hubs, including familiarity with WMS, WCS/WES, sortation control, scan events, and equipment integration into floor operations.
- Experience at Amazon, FedEx, UPS, DHL eCommerce, OnTrac, major 3PLs, or high-volume e-commerce/parcel networks.
- Experience with high-density, high-turnaround express or e-commerce operating models, including China express/e-commerce logistics experience.
- Lean Six Sigma Green Belt/Black Belt, PMP, or related continuous-improvement certification.
- Proven ability to lead through ambiguity, build high-performing field teams, and influence cross-functional stakeholders.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience in Supply Chain Management, Logistics, Industrial Engineering, Operations Management, or a related field.
- 5+ years of progressive leadership experience in parcel, e-commerce fulfillment, freight, or high-volume distribution operations, including 3+ years leading multi-site facilities or large regional hubs.
- Demonstrated experience owning operational performance in a complex, high-throughput sortation or fulfillment environment, including safety, service, quality, cost, and labor productivity metrics.
- Experience leading site launches, major capacity expansions, automation deployments, or facility turnarounds.
- Strong analytical and root-cause problem-solving skills, with the ability to translate operational data into clear priorities and sustained results.

Preferred Qualifications:
- Experience operating automated parcel or e-commerce sortation hubs, including familiarity with WMS, WCS/WES, sortation control, scan events, and equipment integration into floor operations.
- Experience at Amazon, FedEx, UPS, DHL eCommerce, OnTrac, major 3PLs, or high-volume e-commerce/parcel networks.
- Experience with high-density, high-turnaround express or e-commerce operating models, including China express/e-commerce logistics experience.
- Lean Six Sigma Green Belt/Black Belt, PMP, or related continuous-improvement certification.
- Proven ability to lead through ambiguity, build high-performing field teams, and influence cross-functional stakeholders.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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