TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:
- Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide.
- Conduct real-time monitoring of core KPIs-including sorting accuracy, lead-time fulfillment, and parcel damage rates-to identify anomalies and drive continuous improvement.
- Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process.
- Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement.

Qualifications

Minimum Qualifications:
- 3+ years of experience in quality management within the logistics or warehousing industry.
- Proficiency in quality control methodologies (e.g., PDCA, Six Sigma) with a keen eye for detail.
- Strong cross-departmental communication skills with the ability to effectively influence operations teams to implement rectifications.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $143100 - $244800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities:
- Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide.
- Conduct real-time monitoring of core KPIs-including sorting accuracy, lead-time fulfillment, and parcel damage rates-to identify anomalies and drive continuous improvement.
- Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process.
- Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement.

Qualifications

Qualifications

Minimum Qualifications:
- 3+ years of experience in quality management within the logistics or warehousing industry.
- Proficiency in quality control methodologies (e.g., PDCA, Six Sigma) with a keen eye for detail.
- Strong cross-departmental communication skills with the ability to effectively influence operations teams to implement rectifications.