110 jobs for "Manager, Customer Success"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US Operations team is committed to delivering high-quality products together with a unique customer experience through TikTok.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
Partner Management
- Assist in building cooperation links with TikTok Shop Partner (TSP) and carry out daily docking, expand cooperation resources through various channels, and construct a stable cooperation ecosystem.
- Assist the mentor in daily communication with managed TSPs, respond to TSP needs in a timely manner, maintain good cooperative relations, and ensure the efficient and stable progress of cooperation between the platform and TSPs.
- Track the entire progress of TSP cooperation matters in real time, timely synchronize the problems and latest dynamics in cooperation to the team, and fully promote the implementation of cooperation projects.

Data Support
- Be responsible for sorting out and analyzing the daily operation data of managed TSPs, including core indicators such as merchant recruitment progress, total GMV, alliance GMV, and product card GMV, and regularly output refined weekly or biweekly operation analysis reports.
- Carry out data sorting, tracking and analysis for TSP activities and policy incentives, clearly present the progress of activity goals, core problems and highlight achievements, complete visual presentation by making data charts in Excel, and provide professional data support for TSPs and the team to achieve activity goals.

Team Project Support
- TSP Incentive Settlement: Be responsible for the information statistics, full-process tracking of TSP team incentives and the final issuance of incentive funds.
- Project Management Collaboration: Collaborate with team members to promote project management work, assist in formulating project plans, track the progress of task nodes, and ensure the efficient and orderly development of projects.

Qualifications

Minimum Qualifications:
- Currently pursuing an Undergraduate/Master degreeMarketing, Cross-Border E-Commerce,Sales & Marketing Operations, International Business, or a related field.
- Proven skills in Excel/Google Sheets; ability to derive "the story" behind the numbers.
- Strong interest in e-commerce, and creator economy.
- Excellent problem-solving and communication skills; comfortable working with cross-functional teams.
- Proven skills of learning ability, execution ability and stress resistance, as well as strong communication and coordination, resource integration ability and project management ability.

Preferred Qualifications:
- Internship or full-time experience in an e-commerce business, having a solid understanding of the industry landscape.
- Proficiency in Excel / Google Sheets and experience in business analysis or operational reporting is preferred.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing an Undergraduate/Master degreeMarketing, Cross-Border E-Commerce,Sales & Marketing Operations, International Business, or a related field.
- Proven skills in Excel/Google Sheets; ability to derive "the story" behind the numbers.
- Strong interest in e-commerce, and creator economy.
- Excellent problem-solving and communication skills; comfortable working with cross-functional teams.
- Proven skills of learning ability, execution ability and stress resistance, as well as strong communication and coordination, resource integration ability and project management ability.

Preferred Qualifications:
- Internship or full-time experience in an e-commerce business, having a solid understanding of the industry landscape.
- Proficiency in Excel / Google Sheets and experience in business analysis or operational reporting is preferred.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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