34 jobs for "IT Support Specialist"

Responsibilities

About the Team
The TikTok Shop Agency team supports the growth of creators and sellers through partner agencies such as TSP, CAP and TAP, with the goal of expanding overall market GMV. In addition to agency onboarding, review, development and incentive operations, the team provides matching support such as product selection and LIVE planning, drives capability building through data analysis and training, and maintains a ecosystem through fraud prevention. Working closely with each related department, the team aims to make partner agencies a core growth driver.

This position supports the team's day-to-day agency operations, handling first-line agency enquiries, training and seminar support, and data and reporting work. It offers practical experience across e-commerce, content and partner operations.

Key Responsibilities
• Agency Enquiry Handling (50%): respond to day-to-day questions from partner agencies, covering system operation, creator recruitment, policies, contracts, events, LIVE streaming and short video related topics.
• Training & Seminar Support (30%): support online and offline training sessions and seminars for sellers and creators, including communication and scheduling coordination with internal and external stakeholders.
• Data Analysis & Administrative Support (20%): collect and analyse data, compile performance reports by agency, assist with materials preparation, update internal tools, and provide cross-team coordination and administrative support.

Working Conditions
• Contract type: long term (2 months or longer, renewal assumed)
• Working hours: 10:00-19:00, 1-hour break (nominally 12:00-13:00, may be taken flexibly according to workload)
• Overtime: approximately 20-30 hours per month

Qualifications

Minimum Qualifications
• Able to handle first-line enquiries from partner agencies accurately, covering system operation, creator recruitment, policies, contracts, events, LIVE streaming and short video.
• Customer support, help-desk, agency-facing or client-facing coordination experience.
• Able to support online and offline training and seminars, including scheduling and coordination with internal and external stakeholders.
• Able to collect and analyse data and compile performance reports; accurate administrative processing.
• OA skills: Word intermediate, Excel intermediate, PowerPoint entry level; Access not required. Typical deliverables include press releases, event and meeting materials.
• Able to work with Lark (internal communication) and Zoom (meetings).
• English Requirement:used for internal materials. TOEIC 730 recorded in the staffing request.

Preferred Qualifications
• Experience with TikTok Shop partner agencies, MCN or e-commerce operating agencies.
• Operations experience on EC platforms, or in creator / affiliate operations or LIVE commerce.
• Experience running training, seminars or community operations for external partners.
• Interest in and understanding of social platforms; daily users of EC platforms are welcome.
• Experience improving operations in a startup or venture environment.

TPA Hiring Disclaimer (for TikTok roles)
''Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 3 months temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy''

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
• Able to handle first-line enquiries from partner agencies accurately, covering system operation, creator recruitment, policies, contracts, events, LIVE streaming and short video.
• Customer support, help-desk, agency-facing or client-facing coordination experience.
• Able to support online and offline training and seminars, including scheduling and coordination with internal and external stakeholders.
• Able to collect and analyse data and compile performance reports; accurate administrative processing.
• OA skills: Word intermediate, Excel intermediate, PowerPoint entry level; Access not required. Typical deliverables include press releases, event and meeting materials.
• Able to work with Lark (internal communication) and Zoom (meetings).
• English Requirement:used for internal materials. TOEIC 730 recorded in the staffing request.

Preferred Qualifications
• Experience with TikTok Shop partner agencies, MCN or e-commerce operating agencies.
• Operations experience on EC platforms, or in creator / affiliate operations or LIVE commerce.
• Experience running training, seminars or community operations for external partners.
• Interest in and understanding of social platforms; daily users of EC platforms are welcome.
• Experience improving operations in a startup or venture environment.

TPA Hiring Disclaimer (for TikTok roles)
''Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 3 months temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy''

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile