6 jobs for "Manager, Sales Engineering"

TikTok Shop - After Sales Experience Program Manager

At TikTok

Posted on Jul 3

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Product Marketing & Operations Lead, Generative AI

At TikTok - San Jose

Posted on May 20

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Senior Manager, Data Science and Machine Learning

At Squarespace - New York City

Posted on Oct 14

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TikTok Shop - Service Delivery Program Manager

At TikTok - Jakarta Selatan

Posted on Oct 4

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Associate Agency Manager - TikTok LIVE

At TikTok - Sao Paulo

Posted on Sep 3

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Platform Campaign Merchandise Manager - TikTok Shop (Third Party Associate)

At TikTok - London

Posted on Jun 29

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TikTok

TikTok Shop - After Sales Experience Program Manager

SingaporeOperationsPosted Jul 3, 2026

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the Team:
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for an After Sales Experience Program Manager role to manage and own the After Sales Experience in all eCommerce activities.

- Drive discovery and analysis of after-sales experience and service issues; develop optimization strategies and improvement goals to enhance the overall after-sales experience.
- Voice of Customer: Collect and analyze user signals through surveys, CPO data, and other channels; identify top user pain points and develop actionable improvement plans.
- Experience Analysis: Track end-to-end after-sales metrics (e.g., NPS, CSAT, resolution time); identify experience pain points for both buyers and sellers, develop improvement plans, drive execution, and continuously enhance after-sales satisfaction.
- Product Collaboration: Partner with product, engineering, and customer service teams to drive after-sales product iterations (e.g., UI optimization, policy improvements, help center updates); translate user experience needs into concrete product enhancements.
- Benchmarking: Research industry best practices and competitor after-sales experience management; adapt and implement leading models to suit platform realities and build differentiated after-sales advantages.
- Policy Development: Continuously refine after-sales policies and guidelines based on user feedback, industry norms, and existing business issues; develop policies tailored to the SEA market.

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above in e-commerce, Marketing, CRM, Business Administration, or related fields.
- Ability to identify root causes of after-sales and service issues through data analysis.
- Strong logical thinking with the ability to develop and execute practical improvement plans.
- Customer-first approach with keen ability to identify after-sales and service experience pain points.
- Capability to translate user needs into concrete, actionable solutions.

Preferred Qualification(s)
- Background with international e-commerce platforms.
- Familiarity with e-commerce after-sales policies and processes.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above in e-commerce, Marketing, CRM, Business Administration, or related fields.
- Ability to identify root causes of after-sales and service issues through data analysis.
- Strong logical thinking with the ability to develop and execute practical improvement plans.
- Customer-first approach with keen ability to identify after-sales and service experience pain points.
- Capability to translate user needs into concrete, actionable solutions.

Preferred Qualification(s)
- Background with international e-commerce platforms.
- Familiarity with e-commerce after-sales policies and processes.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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