Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummaryAnalyst, Business Development - Performance & Analytics
Overview
The Analyst will support the Business Development and Account Management team in growing key client relationships, identifying commercial opportunities, and delivering data-driven insights to support account and market strategies.
Working closely with the Manager, Business Development - Strategy & Performance and broader account team, the Analyst will contribute to the development and execution of account plans, client proposals, business reviews, and client initiatives. The role will support the activation of new products and services, coordinate key deliverables, and help ensure a high standard of client service and execution.
The Analyst will also support the Singapore Country Manager and cross-functional stakeholders by analysing business performance, market trends, and growth opportunities. Leveraging Mastercard's products, platforms, technology, and analytical capabilities, the individual will translate data into clear insights that support business planning, client engagement, and incremental growth.
Key Responsibilities
Account Management and Business Development
- Support the preparation of account plans, client strategies, business reviews, and related materials.
- Conduct research and analysis to identify opportunities to deepen existing client relationships and support incremental business growth.
- Assist in developing client pitches, business propositions, and proposals based on client needs and supporting data.
- Support the onboarding of new clients and activation of new products, services, and joint marketing initiatives.
- Coordinate activities and deliverables across execution plans, ensuring actions are tracked and completed in a timely manner.
- Work with the Manager, Business Development, Account Managers, and internal stakeholders to understand client needs and support the development of relevant solutions.
- Support day-to-day client servicing and contribute to a consistently high-quality client experience.
- Prepare materials and analysis for client meetings and follow up on agreed actions and deliverables.
Business Analytics and Market Insights
- Analyse business, financial, customer, and marketing data to identify performance trends, business gaps, and potential growth opportunities.
- Develop clear reports, dashboards, presentations, and insights for the Country Manager, Account Managers, clients, and other stakeholders.
- Translate data and analytical findings into practical observations and recommendations to support account, product, client, and market strategies.
- Support the development of data-driven business propositions aligned with client objectives and Mastercard's business priorities.
- Track the commercial performance of programmes and initiatives and support assessment of their business impact.
- Monitor key business performance indicators and highlight areas requiring further investigation or action.
- Gather and consolidate information from multiple internal and external sources to support business planning and decision-making.
Strategic and Cross-functional Partnership
- Support the Manager, Business Development and Country Manager with business analysis, market insights, strategic planning, and market priorities.
- Collaborate with cross-functional teams including Marketing, Market Development, Product, Digital, Services, Finance, and Operations to support client and business initiatives.
- Work with internal stakeholders to gather requirements, conduct analysis, and coordinate execution against agreed plans.
- Contribute to client, account, and market planning activities through research, analysis, and preparation of supporting materials.
- Maintain accurate tracking of initiatives, opportunities, and key deliverables.
- Take ownership of assigned deliverables and maintain a high standard of accuracy and quality.
All About You
- Bachelor's degree in Business, Economics, Finance, Engineering, Technology, Marketing, Statistics, or a related discipline.
- Relevant experience or demonstrated exposure to business development, account management, business analytics, consulting, financial services, client service, or a related field.
- Strong analytical and problem-solving skills, with the ability to interpret data and identify meaningful business insights.
- Good commercial awareness and an interest in understanding clients, markets, and business performance.
- Ability to translate business and analytical information into clear presentations, reports, and recommendations.
- Strong attention to detail with the ability to manage multiple priorities and deliverables.
- Good communication, presentation, and organisational skills.
- Comfortable collaborating with stakeholders across different functions and levels of the organisation.
- Proactive, intellectually curious, and eager to learn in a dynamic, client-focused environment.
- Ability to work both independently on assigned deliverables and collaboratively as part of a broader team.
- An interest in payments, banking, technology, or the broader financial services ecosystem.
- Prior experience or internship exposure within banking, payments, financial services, consulting, analytics, technology, or another client-facing commercial environment would be advantageous.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
