Job Purpose and Impact
The Key Account Specialist will participate in face to face and virtual meetings with existing and prospective clients to understand customer needs and suggest appropriate products, services and solutions. In this role, you will provide effective communication and customer presentations to demonstrate how the company's product can provide solutions to increase overall performance and value for the customer.
Key Accountabilities
- Develop and nurture strong relationships with key stakeholders in the customer organization and prospective customers as you look to build out the customer portfolio.
- Monitor customer activity and requirements closely to ensure continuous value creation and optimization.
- Execute strategies focused on expanding your customer base and portfolio within defined geographic locations.
- Act as the interface between the customer and the business, facilitating relationships and collaborating with internal departments to ensure operational activities are aligned to support and create value for the customer.
- Manage and execute bids, tenders and contract negotiations.
- Identify new sales opportunities and commercial partnerships.
- Network with companies in the industry and attend industry events and conferences to better understand markets and customers.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications- Bachelor's degree in a related field or equivalent experience
- Confirmed ability to prepare and present customer proposals and presentations in a clear and effective manner
- Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
PRIOR BENEFICIAL EXPERIENCES
KEY BEHAVIORS
- Build strong customer relationships and deliver customer-centric solutions
- Effectively build formal and informal relationship networks inside and outside the organization.
- Relate openly and comfortably with diverse groups of people.
SKILLS AND EXPERIENCES TO BE GAINED
- Experience creating and defining the sales vision and medium-term goals for the complex strategic customer accounts
that will drive significant financial impact.
