12 jobs for "Program Manager, Trust & Safety"

Program Manager, Trust & Safety

At TikTok

Posted on Nov 3

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Product & Process Solutions Program Manager (Feature Safety), Trust & Safety

At TikTok

Posted on Oct 29

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Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety

At TikTok

Posted on Oct 29

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Commercial Management & Contract Program Manager, Trust and Safety

At TikTok

Posted on Oct 28

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Program Manager / Engineering Project Manager - AI Safety Operations (Greater China R&D)

At Apple

Posted on Oct 16

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TikTok Shop - Content Governance Policy Program Manager

At TikTok - San Jose

Posted on Nov 2

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Partner Operations Manager, Video Safety Operations (VSO)

At TikTok - Kuala Lumpur

Posted on Oct 29

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TikTok Shop - Vendor Workforce Management Program Manager

At TikTok - Sao Paulo

Posted on Oct 26

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TikTok Shop - Quality Program Manager

At TikTok - Kuala Lumpur

Posted on Oct 21

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Engineering Program Manager, App Store, Apple Services Engineering

At Apple - Vancouver

Posted on Oct 17

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TikTok Shop - Customer Experience Program Manager, Loyalty & Support

At TikTok - London

Posted on Nov 2

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News Partner Manager, TikTok Thailand

At TikTok - Bangkok

Posted on Oct 26

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TikTok

Partner Operations Manager, Video Safety Operations (VSO)

Kuala Lumpur, MalaysiaOperationsPosted 11 days ago

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

This role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from Quality Data Measurement. This role will be a key conduit between the TnQ team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint.

Responsibilities
- You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness)
- You will hold the partner site accountable to and help set a clear path towards operational excellence
- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses
- You will own the partner relationship for outsourcing performance including monitoring delivery and vendor performance management. This includes identifying operational and performance risks and mitigations proactively within the assigned sites and/or lines of business.
- You will crisply articulate site performance and any remediation plans to an executive level
- You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.
- You demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)
- You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.

Qualifications

Minimum Qualification(s)
- 5+ years of experience managing outsourced partner relationships
- Operations Management, Program Management, Large-scale transformation project experience
- Strong oral and written communication and influencing skills. Able to navigate a global organization, influence stakeholders and affect outcomes. Ability to gain trust and influence with limited direct authority.
- Experience with large-scale operations working across or coordinating with multiple domains and business units
- Ability to think outside the box, multitask, and identify issues and work to resolve them in partnership with business leaders.

Preferred Qualification(s)
- 2+ years of management/team lead experience

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- 5+ years of experience managing outsourced partner relationships
- Operations Management, Program Management, Large-scale transformation project experience
- Strong oral and written communication and influencing skills. Able to navigate a global organization, influence stakeholders and affect outcomes. Ability to gain trust and influence with limited direct authority.
- Experience with large-scale operations working across or coordinating with multiple domains and business units
- Ability to think outside the box, multitask, and identify issues and work to resolve them in partnership with business leaders.

Preferred Qualification(s)
- 2+ years of management/team lead experience

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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