718 jobs for "Senior Service Manager"

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

We're looking for a Senior Program Manager with a strong track record of delivering search products and world knowledge answering features using innovative technologies upon an aggressive timeline.

Description

The program manager will lead a large cross functional project to help improve the experience of Apple's over 1 billion customers. The role will work with world level deep learning and AI engineers applying groundbreaking AI technologies including Large Language Models to enable exciting new user experiences and continue improving quality for shipped features.","responsibilities":"Drive consensus across multiple groups with varying opinions & needs. Influence entire teams around a common purpose and drive conference on the plan of execution

Create and manage project schedules with clear dependencies, critical path and systematic methodology to communicate status

Proactively identify and manage risks, close gaps and re-plan as needed

Keep teams on critical path with efforts to minimize distractions

Provide clear, timely and objective communication, including regular program status updates and one-off reviews as needed to executive team

Keep an eye on any potential gaps across dependency teams and proactively promote regular communications on common source of truth

Proactive and regular insurance of alignments across all partner teams when new factors arise

Lead measurements to help team understand and measure success, including quality, usage scale and other key KPIs

Advocate for user and company values when leading team to convergence on key open questions

Lead early feedback collection from internal dogfooding during feature convergence, drive team to address feedback in feature iterations

Advocate for quality and user experience, using both quantitative and qualitative data

Reflect on how the team operates, proactively propose and implement new ways to enable more effective processes & delivery of results

Preferred Qualifications

8+ years experience in delivery search and generative answer quality improvements is a plus

Strong ability to deal with ambiguities, drive disambiguation and clarities, shepherd multiple teams to meet aggressive timeline

Experience orchestrating the delivery of multiple significant client/server software products requiring large organizations (100+) across teams to execute

Strategic and results driven mindset focusing on driving what matters

Strong leadership skills, including conflict resolution, negotiation, courage to take risks when needed

Strong adaptability and agility in making adjustments to project strategy and plan with evolving situations

Strong problem-solving skills with attention to details

Solid knowledge of technical system architecture and systems design tradeoffs

Minimum Qualifications

4+ years of experience in driving large scale programs building consumer facing software products

Excellent program management skills including program structuring and managing multiple work streams interdependently

Self-motivated and proactive, with demonstrated creative and critical thinking capabilities required to forge a path to success

Strong ability to communicate abstract ideas clearly, manage comprehensive yet succinct project status update to all levels of audience, both verbally and in written forms

Bachelors or Master's degree in Computer Science, or related field and equivalent experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $218,000, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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