Company OverviewBrother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother's Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role OverviewThe
Senior Manager, Distribution Operations manages all aspects and activities associated with the largest distribution center in the Brother distribution network. This role is the primary owner of the relationship with our local Third-Party Logistics (3PL) provider's management team ensuring that we establish and maintain a safe work environment while ensuring that efficiency, safety, quality, cost and productivity goals are achieved. This position creates an environment of collaboration and respect among the various departments such as Corporate Finance, Information Technology (IT) and Transportation to drive overall supply chain excellence throughout the delivery process.
Duties & ResponsibilitiesDistribution Management:
- Lead, support and drive results through the Third Party Logistics (3PL) provider
- Manage the relationship with the 3PL with daily meetings with our 3PL distribution partners
- Oversee the performance of the distribution center, both inbound and outbound processes
- Ensure exceptional outcomes and Key Performance Indicators (KPI's) to drive continuous improvement and align with overall corporate performance requirements by playing a key operational role in promoting actions and making investments
- Ensure that order fulfillment and shipping meet customer service objectives and business plan
- Manage all distribution functions and allocate internal and external resources to meet service level agreements and customer service objectives through 3PL Management
Inventory Operations:
- Ensure the warehouse management system to SAP system is accurate, monitor and report on any unexpected results found in analysis, and investigate root cause for any discrepancies and work with cross functional team members to resolve
- Maintain optimal storage of product to meet operational needs
- Identify scrap or transfer opportunities to optimize and balance among business divisions and distribution facilities
- Review receiving activities to ensure accurate inventory receipt and put away and report discrepancies to appropriate personnel following up where necessary to correct
- Maintain and review report discrepancies to appropriate personnel following up where necessary to correct
- Maintain and review reports for items shipped short to the end customers, determine root cause analysis, and assist with implementation of solutions
- Monitor and report any shipments which do not post goods issue and report to appropriate personnel for direction and disposition
Strategic Direction:
- Create and recommend strategic plans and prepare complete action plans for the performance improvement and cost reduction of distribution activities
- Implement production, productivity, quality and customer-service standards as defined in the contract with the 3PL
- Complete performance audits of the 3PL's performance and identify performance trends and create plans to correct the performance issues
- Communicate with the Director, National Operations on all aspects of operations, including any issues that may affect the success of the facility or impact to customer deliverable
- Communicate and collaborate with leadership on critical issues impacting production and the workforce
Distribution Operations Systems:
- Determine product handling and storage requirements
- Develop, implement, enforce and evaluate policies and procedures as defined in the Standard Operation Procedure (SOP) and the 3PL contract
Experience & QualificationsEducation:
- Bachelor's Degree (or equivalent experience) in Supply Chain Management, Business or Engineering
Experience:
- Minimum 10 years:
- Managing operations in a fast-paced distribution center and leading large multi-million dollar projects
Software/Technical Skills:
- Warehouse Management Systems (WMS)
- SAP Order Management experience
Other Skills/Knowledge/Abilities:
- Working knowledge of Truckload, Less than Truckload (LTL) and Parcel transit process
- Project management and large project oversight experience
- Ability to successfully work with people at all levels of the organization
- Excellent verbal and written communication skills
Additional Details for This RoleThis role will be an onsite role. You are expected to work from the stated job location 5 days a week. #LI-Onsite
Base Salary
- The targeted base salary range for this position is:
TN: $ 115,000.00- $ 130,000.00 per year
CA: $ 120,000.00- $ 140,000.00 per year
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- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
Additional Compensation
- This position is eligible for a 20% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect
Our BenefitsWe offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/ for 2026 and https://mybenefits.nfp.com/Brother/2027/guidebook/ for 2027.
Our Mission, Vision & CultureOur mission is to live our "at your side" promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We WorkBrother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always "at your side" for our customers.
Equal Opportunity Employer (EOE) StatementBrother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
