15,023 jobs for "Customer Service"

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Customer Service Representative

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Customer Service Representative, London- Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis

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Senior Operations Specialist, Customer Service - Global Payment

At TikTok - Sao Paulo

Posted on Sep 5

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TikTok Live - Global Customer Service Representative, Bahasa Malay Speaking

At TikTok - Kuala Lumpur

Posted on Aug 28

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TikTok LIVE - Global Customer Service Representative, Italian Speaking

At TikTok - London

Posted on Aug 28

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Global Customer Service Representative - TikTok LIVE - German Speaking

At TikTok - London

Posted on Aug 28

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Bilingual Rental Housing Customer Service Representative

At Leidos - Albuquerque

Posted on Aug 26

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Bilingual Mortgage Origination Customer Service Representative

At Leidos - Indianapolis

Posted on Aug 26

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Bilingual Mortgage Servicing Customer Service Representative

At Leidos - Indianapolis

Posted on Aug 26

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TikTok

TikTok Live - Global Customer Service Representative, Bahasa Malay Speaking

Kuala Lumpur, MalaysiaPosted Aug 28, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The Livestream Team is committed to creating real-time interactive scenes, as a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; it provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.

- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/ high-risk cases to the appropriate authority.
- Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.

Qualifications

Minimum Qualification(s)
- BA/BS degree or equivalent practical experience.
- Proficiency in English and Bahasa Malay required, due to the need to liaise with Bahasa Malay-speaking customers
- Requires a minimum of 2 years' experience in a customer service environment.

Preferred Qualification(s)
- Experience working in technology firms/ BPO related
- Experience working for live-streaming / user-generated content platforms is a plus.
- Works comfortably with Microsoft Word and Excel.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- BA/BS degree or equivalent practical experience.
- Proficiency in English and Bahasa Malay required, due to the need to liaise with Bahasa Malay-speaking customers
- Requires a minimum of 2 years' experience in a customer service environment.

Preferred Qualification(s)
- Experience working in technology firms/ BPO related
- Experience working for live-streaming / user-generated content platforms is a plus.
- Works comfortably with Microsoft Word and Excel.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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