5,437 jobs for "Customer Support Team Lead"

Responsibilities

Team Introduction
At TikTok, our Global Business Solutions (advertising) team plays a crucial role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community continues to grow at an unprecedented rate worldwide, our GBS team leads groundbreaking projects that are transforming the advertising industry in real time.

About the Role
This position sits within the Brazil Agency team and focuses on connecting TikTok's vibrant and growing creators and users with the brands and businesses they know and love. The Agency Partnerships Manager (APM) is responsible for hitting revenue goals, building relationships with advertising agencies, and helping agencies drive business results on TikTok through product consultation, education, and support. Success as an APM requires strong sales skills, a strong partnership with Client Solutions Managers (CSM) and BPM (Brand Partnerships Manager), problem-solving skills, attention to detail, and the ability to thrive in a dynamic and changing environment.

Responsibilities
- Become an expert in TikTok solutions for businesses and adapt recommendations quickly to suit varying agency needs;
- Lead account planning process that aligns agency and TikTok resources to maximize opportunities;
- Create compelling sales presentations and proposals utilizing internal and external data;
- Grow revenue, educate and lead strategic conversations with clients and navigate complex relationships;
- Demonstrate expertise in all matters relevant to the book of business, including escalation and troubleshooting to resolve client issues;
- Spearhead client education on products and give product updates to advise on the best approach to drive business outcomes for clients and agencies;
- Work cross-functionally within sales and other TikTok teams to drive revenue and increase customer satisfaction;
- Identify opportunities to improve ad products and the customer experience;
- Drive new business opportunities by leveraging deep expertise in branding and performance media to optimize sales outcomes;
- Collaborate with clients and internal teams to design and execute data-driven growth strategies.

Qualifications

Minimum Qualification(s)
- 5+ years of direct agency experience, having done media sales, brand advertising, and/or online advertising experience;
- Experience with digital media (i.e., Digital TV CTV, OTT, social media, etc.);
- Proven experience in building branding and performance strategies;
- Collaborate with clients and internal teams to design and execute data-driven growth strategies, ensuring measurable KPIs;
- Solid background in sales or business development, combining commercial skills with data-driven marketing expertise;
- Professional proficiency in English is required, as the role involves frequent communication with global teams, cross-functional stakeholders, and English-speaking partners across international markets.

Preferred Qualification(s)
- Track record of building compelling presentations leveraging industry and internal proof points;
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying;
- Proven ability to establish relationships with advertisers, agencies, and C-level relationships;
- Track record of delivering and exceeding revenue goals;
- A team player and collaborator.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- 5+ years of direct agency experience, having done media sales, brand advertising, and/or online advertising experience;
- Experience with digital media (i.e., Digital TV CTV, OTT, social media, etc.);
- Proven experience in building branding and performance strategies;
- Collaborate with clients and internal teams to design and execute data-driven growth strategies, ensuring measurable KPIs;
- Solid background in sales or business development, combining commercial skills with data-driven marketing expertise;
- Professional proficiency in English is required, as the role involves frequent communication with global teams, cross-functional stakeholders, and English-speaking partners across international markets.

Preferred Qualification(s)
- Track record of building compelling presentations leveraging industry and internal proof points;
- Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying;
- Proven ability to establish relationships with advertisers, agencies, and C-level relationships;
- Track record of delivering and exceeding revenue goals;
- A team player and collaborator.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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