2,707 jobs for "Manager, Process Manager"

Responsibilities

The Settlement Quality Control team focuses settlement data accuracy and operation efficiency by building various standardized SOPs, infrastructure capabilities, monitoring mechanisms and collection management frameworks.

This role ensures that reconciliation, payment, and dispute resolution processes follow established standards, while continuously optimizing settlement efficiency, accuracy, and cost performance.

Core Responsibilities:
- LSP Cooperation Standards & Supervision
- Establish and maintain settlement contract terms, reconciliation SOPs, dispute resolution frameworks, quotation templates, and related cooperation standards
- Build and continuously monitor LSP reconciliation and payment dashboards; conduct horizontal benchmarking across similar LSPs and drive anomaly resolution and continuous improvement
- Settlement Solution & System Capability Building
- Design and optimize end-to-end settlement processes based on business scenarios and operational requirements
- Collaborate with Product and R&D teams to deliver system capabilities including rate card management, bill structure standardization, reconciliation workflows, automated quotation, and fund closed-loop capabilities such as prepayment write-off and account adjustment
- Risk Control & Cost Optimization
- Identify risk exposures in settlement processes, including potential billing, reconciliation, and collection gaps, and establish monitoring and early-warning mechanisms
- Optimize billing and settlement strategies based on data insights to improve settlement quality, efficiency, and cost performance

Qualifications

Minimum Qualification(s):
- Bachelor's degree or above in Business, Finance, Logistics, Supply Chain, or related fields
- 5+ years of experience in settlement, reconciliation, billing, or financial operations within logistics, e-commerce, technology, or related industries
- 2+ years of team management experience
- Familiarity with settlement process design, contract terms, billing rules, reconciliation, and dispute resolution
- Strong analytical skills and proficiency in SQL or BI tools such as Tableau or Power BI
- Strong cross-functional collaboration and stakeholder management skills

Preferred Qualification(s):
- Experience in the U.S. logistics, parcel, or transportation industry
- Experience working with multiple logistics service providers and complex B2B settlement models
- Experience with automated quotation systems, rate card management, and prepayment write-off processes
- Track record of building operational tools or settlement capabilities jointly with Product and R&D teams

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $180310 - $342000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Bachelor's degree or above in Business, Finance, Logistics, Supply Chain, or related fields
- 5+ years of experience in settlement, reconciliation, billing, or financial operations within logistics, e-commerce, technology, or related industries
- 2+ years of team management experience
- Familiarity with settlement process design, contract terms, billing rules, reconciliation, and dispute resolution
- Strong analytical skills and proficiency in SQL or BI tools such as Tableau or Power BI
- Strong cross-functional collaboration and stakeholder management skills

Preferred Qualification(s):
- Experience in the U.S. logistics, parcel, or transportation industry
- Experience working with multiple logistics service providers and complex B2B settlement models
- Experience with automated quotation systems, rate card management, and prepayment write-off processes
- Track record of building operational tools or settlement capabilities jointly with Product and R&D teams

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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