469 jobs for "Lead Customer Service Engineer"

We are responsible for the modernization, reliability and observability of Wallets, Payments and Commerce traffic infrastructure. Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. As the demand for our services continues to grow rapidly we are forming a team to best position ourselves to deliver a service to the highest level, as expected at Apple. We handle both customer facing (external) and internal traffic which have strict privacy and security requirements.

Description
This is a team of software/systems/network engineers directly responsible for traffic globally for Wallets, Payments and Commerce. This includes services such as Apple Pay, Apple Card, Apple Cash, Identity, Transit and more.
","responsibilities":"Ensure the highest level of up-time and quality of service to Apple's customers through operational quality.
Design, maintain, and improve global production traffic infrastructure.
Ownership of reliability issues using a wide variety of tools.
Identify areas to improve service resiliency through techniques such as chaos engineering, performance / load testing, and game days.

Preferred Qualifications
Proven ability to mentor, upskill, and guide fellow engineers
Developing in Go, Python, or similar programming languages

Minimum Qualifications
Experience with load balancing (Nginx, Envoy and Envoy Gateway), proxies (Squid) and edge deployments.
2+ years cloud engineering
6+ years on-premise datacenter experience
Familiarity with Networking, Security, Logging, and Application Monitoring
Production On-Call experience for critical systems
Maintaining customer commitments
Navigating the complexities of the business and service reliability
Excellent verbal and written communications skills
Bachelors Degree in computer science, related field, or 10 years of equivalent work experience is highly desirable.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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