732 jobs for "Manager, Customer Experience Design"

Product Manager, Creative AIGC Products

At TikTok - San Jose

Posted on Jun 23

View job Apply on company site

Eco Project Manager - AI Data Service Operations

At TikTok

Posted on Jun 9

View job Apply on company site

AI Project Manager (Model Evaluation) - AI Data Service Operations

At TikTok

Posted on Mar 27

View job Apply on company site

Eco Governance Project Manager - AI Data Service and Operations

At TikTok

Posted on Sep 5

View job Apply on company site

Account Manager / Outside Sales Representative

At Sonepar USA - Goshen

Posted on Oct 14

View job Apply on company site

Project Manager - Associate

At iCapital - Des Moines

Posted on Sep 23

View job Apply on company site

Project Manager - Associate

At iCapital - Des Moines

Posted on Sep 22

View job Apply on company site

Project Manager - Associate

At iCapital - Colorado Springs

Posted on Sep 22

View job Apply on company site

Project Manager - Associate

At iCapital - Colorado Springs

Posted on Sep 21

View job Apply on company site

Product Engineer I - ArcGIS Workflow Manager

At Esri - Redlands

Posted on Aug 28

View job Apply on company site

Senior System Design Engineer- FACTS & HVDC

At Mitsubishi Electric Power Products - Warrendale

Posted on Jul 16

View job Apply on company site

Project Manager - Assistant Vice President

At iCapital - Colorado Springs

Posted on Jul 15

View job Apply on company site

Project Manager - Assistant Vice President

At iCapital - Colorado Springs

Posted on Jun 24

View job Apply on company site

Product Engineering Section Manager- IT Cooling

At Mitsubishi Electric Power Products - Warrendale

Posted on Jun 3

View job Apply on company site

Software Engineer Senior

At PNC Financial Services Group - Farmers Branch

Posted on Nov 7

View job Apply on company site

Software Engineer Senior

At PNC Financial Services Group - Lakewood

Posted on Nov 7

View job Apply on company site

Software Engineer Senior

At PNC Financial Services Group - Phoenix

Posted on Nov 7

View job Apply on company site

Software Engineer Lead

At PNC Financial Services Group - Pittsburgh

Posted on Oct 29

View job Apply on company site

Software Engineer Senior

At PNC Financial Services Group - Phoenix

Posted on Oct 28

View job Apply on company site

Software Engineer Lead

At PNC Financial Services Group - Pittsburgh

Posted on Oct 28

View job Apply on company site

TikTok

Eco Governance Project Manager - AI Data Service and Operations

SingaporeOperationsPosted Sep 5, 2023

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the Team
The AI Data Service and Operations (ADSO) team provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security. In order to optimize user experience while upholding negative content governance on our platforms, the Eco Governance team within ADSO focuses on data labeling work to support online content strategies and AI/LLM model development.

As a Project Manager in the Eco Governance team, you will be responsible for managing the end-to-end delivery of AI data annotation projects, driving operational efficiency and quality. You will play a key role developing robust project implementation plans, monitoring and analysing project performance, coordinating with multiple stakeholders, and driving continuous improvement and process optimisation, ensuring that project targets and timelines are achieved.

Responsibilities
- Lead data annotation projects: manage the end-to-end execution of multiple projects, ensuring performance targets and SLAs are met.
- Serve as the primary stakeholder interface for key internal requestors: translate product or business needs into clear labeling project requirements, align on targets, support workforce management planning, and develop delivery plans.
- Drive delivery governance and cross-functional collaboration: establish operating rhythms, execution reviews, and escalation frameworks across QA, vendor, and business teams.
- Leverage data to manage performance: monitor dashboards, detect anomalies, and perform data and root cause analysis to maintain quality and efficiency.
- Lead continuous improvement efforts: identify process gaps, design and implement workflow optimizations, and partner with tooling teams to drive automation and scalability.
- Risk and change management: proactively identify delivery risks, propose mitigation plans, and lead through operational transitions.
- Deliver strategic reporting: synthesize project data into insights and recommendations for leadership and cross-functional partners.

Qualifications

Minimum Qualification(s)
- 5 years of project/program management experience in AI data annotation environments, large-scale data operations, content moderation, or related fields.
- Proficiency in both spoken and written Mandarin and English is required. Mandarin is essential as the projects you will handle involve Mandarin-language content, while English serves as the primary working language.
- Track record of driving successful project and operational execution with cross-functional teams and third-party vendor partners.
- Strong data skills (Excel, SQL, dashboard development) and experience with using data-driven approaches to analyse performance and conduct root cause analysis.
- Experience in driving continuous operational quality optimization and process improvement.
- Ability to independently learn and own multiple projects/work streams, while being able to prioritize tasks and timelines.
- Excellent stakeholder management and communication skills, with proven experience collaborating with regional or global teams in a fast-paced environment.

Preferred Qualification(s)
- Familiarity with model/LLM training and evaluation.
- Experience working with or implementing machine labeling or hybrid (machine-human) labeling workflows.
- Certification in Project Management (PMP, Agile, or Lean Six Sigma).

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- 5 years of project/program management experience in AI data annotation environments, large-scale data operations, content moderation, or related fields.
- Proficiency in both spoken and written Mandarin and English is required. Mandarin is essential as the projects you will handle involve Mandarin-language content, while English serves as the primary working language.
- Track record of driving successful project and operational execution with cross-functional teams and third-party vendor partners.
- Strong data skills (Excel, SQL, dashboard development) and experience with using data-driven approaches to analyse performance and conduct root cause analysis.
- Experience in driving continuous operational quality optimization and process improvement.
- Ability to independently learn and own multiple projects/work streams, while being able to prioritize tasks and timelines.
- Excellent stakeholder management and communication skills, with proven experience collaborating with regional or global teams in a fast-paced environment.

Preferred Qualification(s)
- Familiarity with model/LLM training and evaluation.
- Experience working with or implementing machine labeling or hybrid (machine-human) labeling workflows.
- Certification in Project Management (PMP, Agile, or Lean Six Sigma).

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile