1,828 jobs for "Senior Support Engineer"

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Core Technology Infrastructure (CTI), part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With presence in more than 35 countries, TI designs, builds, and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company's employees, customers, and clients around the world.

Job Description*

Senior z/OS systems programmer with a minimum of 7-10 years of experience. The position provides technical support for multiple large scale z/OS parallel SYSPLEX environments running multi-tiered applications making heavy use of various vendor products. The functions of the position include technical guidance and advice to Data Center Operations, support teams, application developers and end users. Software implementation, maintenance, certification testing, development and documentation of operational procedures. Problem debugging and root cause analysis, interaction with software vendors. The group this position is part of provides 24x7 support for production systems and therefore will require some off-hours and weekend work.

Responsibilities*

The operating systems programmer role is instrumental in delivering key infrastructure initiatives, including ARC recovery and z16 server upgrades, as well as operating systems upgrades and security patching.

7+ years of experience as a system programmer and experience in providing technical support for Mainframe Services z/OS Platform Engineering and related IBM Z hardware support.

• SMPE -Configure SMPE,Order Software, Install Software.

• Assembler Programming - Analyze svcdump, logrec diagnostic data.

• zOSMF - Install software release upgrades using dialogs, Build software maintenance workflows.

• IBMLINK - Order software, Create IBM problem ticket, Research IBM software issues.

• RACF -Develop software security.

• SYSPLEX - Configure Coupling Facility policies.

• HMC -Configure server , Configure monitor server Ops (IPL Profiles), Configure HMC security.

• Debug Tools - Analyze diagnostic data.

• EREP - Analyze logrec diagnostic data.

• GTF - Capture diagnostic data.

• IPCS - Analyze scvdump diagnostic data.

• SLIP - Capture diagnostic datra.

• Rexx Programming - Develop, maintain system exits, utilities.

Requirements*

Education* B.Tech. /BE/Mtech/ME

Certifications If Any: NA

Experience Range* 10-12+ years

Foundational skills*

Essential Skills (Technical / Business Domain / Managerial/ Soft skills)

Technical

• COBOL programming Configure COBOL compiler, LE runtime

• Java programming Configure Java runtime

• HCD Configure server, devices (gens)Windows Install client/server software

• HMC Configure server

• Must have a strong understanding of IBM Mainframe z/OS operating system, control, structure, logic, security.
• Must possess working knowledge of IBM z/OS system and subsystem software and components with experience to support, develop and enhance tools and methodologies for managing large scale global deployment.
• Must be proficient with problem determination, analysis and resolution.
• Must have extensive understanding of IBM zEnterprise server hardware and facilities
• Must have strong knowledge and experience with SMP/E, JES2, JES3, .JCL, ISPF dialog management, REXX.

Desired skills

• COBOL programming Configure COBOL compiler, LE runtime

• Java programming Configure Java runtime

• HCD Configure server, devices (gens)Windows Install client/server software

• HMC Configure server

Work Timings*

Monday - Friday

Working Hours 6:00 AM - 10:00 PM (India time -9 hours)

Rotational Shifts (Shift1/Shift2)

24/7 Oncall on rotational basis

Job Location*

Mumbai / Hyderabad / Chennai / Gurugram

About Bank of America

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

Size: 10,000+ employees
Industry: Finance: Diversified

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