447 jobs for "Senior Service Manager"

The Apple Services Engineering group is looking for a Senior Manager committed to lead our Site Reliability Engineering (SRE) team dedicated to our Traffic, Load Balancing and Secure Networking at Apple. Whether you're thinking Site or Service, this SRE organization has ownership of it all. The team is working very closely with the development team to create the next generation of load balancers at Apple and the securitization of all network connections. Apple is a very large company and the challenges are many working with a variety of groups at Apple all looking for the highest availability, efficiency and performance possible.

Description
As the Senior Manager you will help shape the future of load balancing working with teams in the UK, Canada and the United States. You will have a proven ability to solve problems whether they require a rapid response or a long term strategy. You will know when to make a critical decision or gain cross functional consensus. Responsibilities will include:
heavy_check_mark: Building software and systems to manage services and applications through automation
heavy_check_mark: Deployment, support and monitoring of existing and new products and configurations
heavy_check_mark: Measurement and optimization of service performance
heavy_check_mark: Explore and evaluate new technologies and solutions to push our capabilities forward and solve tomorrow's problems, not just today's

Preferred Qualifications
Track record of building and running high-performance teams
Advanced experience with programming and/or scripting languages (Golang, Python, Java, bash)
Experience with DevOps tools, processes, and culture
Strong knowledge in Traffic (LB/GSLB/TLS) technologies and troubleshooting tools
Demonstrated ability to deliver solutions that are easily maintainable, understandable, and diagnosable
Able to write clear and consumable documentation
Strong communication skills and ability to work effectively across multiple business and technical teams
Demonstrated ability to deliver results on time with high quality
Extensive experience leading customer facing systems in a high uptime 24/7 environment
Passionate about leading a global 24/7 engineering organization
A consistent track record of automation
Lifelong learner who furthers diversity of thought in their approach to management

Minimum Qualifications
Demonstrable traffic management experience
Demonstrable software engineering or reliability engineering experience
Bachelor of Science in relevant engineering disciplines

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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