3,763 jobs for "Manager, Customer Success"

Responsibilities

The Client Incentive team builds the global incentive platform powering billions of dollars of advertising incentives across TikTok's worldwide advertising business.

Our products enable policy design, incentive configuration, customer enrollment, execution tracking, settlement, governance, and customer transparency for advertisers and agencies across multiple regions.
As AI reshapes enterprise software, we are building the next generation of intelligent incentive systems that help users understand policies, diagnose issues, automate operations, and make complex incentive programs more transparent and scalable.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
- Build products that support the end-to-end incentive lifecycle, including policy configuration, enrollment, execution, settlement, and reporting.
- Analyze complex business workflows and identify opportunities to improve automation, usability, and operational efficiency.
- Work with cross-functional teams to define product requirements and drive product execution from concept to launch.
- Leverage AI technologies, including LLMs and workflow automation, to improve policy understanding, issue diagnosis, and operational productivity.
- Use data to identify customer pain points, measure product impact, and prioritize product investments.
- Partner with global stakeholders across North America, Europe, APAC, and LATAM to deliver scalable platform capabilities.

Qualifications

Minimum Qualifications:
- Individuals who are completing or have recently completed a Bachelor's degree in computer science or a related discipline.
- Strong analytical and structured problem-solving skills.
- Excellent communication skills with the ability to collaborate across technical and business teams.
- Comfortable working with data and ambiguity in a fast-paced environment.
- Passion for building products that improve operational efficiency and customer experience.
- Proficiency in Chinese and English is required to collaborate with global partners, including Engineering teams based in Mandarin-speaking regions. These interactions include leading and participating in meetings that are conducted in Chinese as well as corresponding in chat or emails.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $122574 - $184000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Individuals who are completing or have recently completed a Bachelor's degree in computer science or a related discipline.
- Strong analytical and structured problem-solving skills.
- Excellent communication skills with the ability to collaborate across technical and business teams.
- Comfortable working with data and ambiguity in a fast-paced environment.
- Passion for building products that improve operational efficiency and customer experience.
- Proficiency in Chinese and English is required to collaborate with global partners, including Engineering teams based in Mandarin-speaking regions. These interactions include leading and participating in meetings that are conducted in Chinese as well as corresponding in chat or emails.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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