5,353 jobs for "Manager, Customer Experience"

Responsibilities

About the Team
The Scaled Growth Team is a strategic engine within TikTok, focused on driving global new client acquisition through high-impact agency partnerships. The team plays a critical role in building and enriching a high-quality client pipeline, working closely with direct sales to support sustainable, long-term growth. By identifying scalable opportunities and unlocking new markets, the team accelerates business expansion while ensuring consistent, high-quality client engagement.

Responsibilities
- Build and grow successful win-win partnerships with existing media/digital agencies and TikTok Shop partners: support their long term growth through strategic partnerships
- Establish and maintain both C-Level & tactical relationships with agencies, ensuring TikTok is a top partner to them
- Leverage insights, data, benchmarks to lead strategic conversations and support the agencies and their clients' growth
- Develop strategies to improve media agencies performance, including:
- Consulting on media/digital agencies' scale up
- Providing creative insights and best practices
- Providing guidance and expertise regarding budgets and revenue targets
- Manage media agencies at scale; monitoring the partner's performance through tools and timely communication with clients
- Be a point of contact to agencies, supporting them in their future growth and onboarding new clients
- Using both experience and insights to reactively troubleshoot any existing challenges, as well as proactively planning for any potential future challenges to growth
- Gather insights from client interaction, and effectively represent your agencies and their clients needs to internal cross-functional stakeholders (Ads Review, Finance, Product etc.) to ensure excellent customer experience.
- Work across multiple teams including Sales, Product and Marketing and contribute to develop the agency business on a broader scale by being the voice of agencies in internal conversations

Qualifications

Minimum Qualifications
- Sharp client focus and motivated by thriving customer success
- Problem solver capable of navigating ambiguity and proactively provide effective solutions to customer needs

Preferred Qualifications
- Minimum 5 years of relevant experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus
- Media buying experience with other digital marketing platforms is a plus
- Strong attention to detail and a proven ability to balance priorities to meet deadlines
- Sound analytical skills
- Experience working with revenue targets in a fast paced, client facing environment.
- A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business
- Basic knowledge or experience with TikTok monetization solutions as a plus

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Sharp client focus and motivated by thriving customer success
- Problem solver capable of navigating ambiguity and proactively provide effective solutions to customer needs

Preferred Qualifications
- Minimum 5 years of relevant experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus
- Media buying experience with other digital marketing platforms is a plus
- Strong attention to detail and a proven ability to balance priorities to meet deadlines
- Sound analytical skills
- Experience working with revenue targets in a fast paced, client facing environment.
- A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business
- Basic knowledge or experience with TikTok monetization solutions as a plus

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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