5,356 jobs for "Manager, Customer Experience"

The Wallet, Payments, and Commerce team is dedicated to delivering our vision to replace the traditional wallet and deliver payment services that empower consumers, drive conversion for merchants, and provide an incredible user experience.

At Apple, we bring together exceptional people to achieve their life's best work. If you are an outstanding Business Development professional who is technically-minded and wants to drive initiatives with autonomy and make a meaningful impact, this could be the role for you.

Apple is looking for an experienced Business Development professional to join the Wallet, Payments and Commerce team to drive merchant and customer adoption of Apple Pay eCommerce in select markets in South East Asia, through strategic partnerships with merchants, Payment Service Providers, and various enablers.

Description
The role will be focused on securing acceptance of Apple Pay in merchant apps and web sites, and driving usage through user experience enhancements and merchant marketing. You will work closely and effectively with Apple Pay business leaders, marketing, product teams, Developer Relations, and other business development teams to execute partnership strategies and close deals that impact core business metrics.

You should have experience building and sustaining strong, successful relationships across the e-commerce value chain. You will have extensive experience and knowledge of all aspects of online payment including its inherent risks (e.g. fraud, acceptance costs) and issues (e.g. low conversion); understanding of the e-commerce ecosystem; emerging mobile payments; and be technically versed to lead iOS SDK feature enablement discussions. Demonstrated passion to ideate, create and deliver new, innovative customer experiences with merchants and their e-commerce vendors though the introduction of Apple Pay is a plus.

This is a full-time position in the Wallet, Payments and Commerce team for ANZ, South East Asia and Greater China region, and is located in our Singapore office.

Responsibilities
Identify and create strategic pipeline of prospective partners with scalable approach to increase merchant coverage and customer adoption of Apple Pay eCommerce.
Successfully navigate partner landscape to identify key decision makers and negotiate deal terms to close.
Participate internally on cross-functional teams to define partners, product requirements, negotiation strategies, integration and testing plans and go-to-market launch programs.
Continually manage partnerships delivering new feature enhancements and ongoing support to drive customer trial and usage.
Provide regular communications to internal teams regarding partnership strategy and results.
Occasional regional travel is required.

Preferred Qualifications
Ability to evangelise new payment products and technologies and speak fluidly to positively influence highly technical and non-technical decision makers
Skilled at helping partners identify, navigate and overcome technical or systematic complexities to drive adoption of new technology
Proven success executing high impact deals that delivered across key business metrics
Experience in structuring and negotiating business and technical terms to close with strategic partners
Excellent judgment, presence and mature personality; experience working with executives
Direct experience working with (especially promoting payment product acceptance) various online merchant segments, payment service providers (PSPs), payment schemes, and processors
Superior communication skills - written and verbal
Self-starter who works effectively in a fast paced environment and is comfortable managing ambiguity
Adept with technology and a strategic thinker - instinctively knows what is best for Apple and the customer
Ability to initiate and drive projects to completion with minimal guidance
Energetic and collaborative team player who feeds off of goal setting and achievement
Team worker with a demonstrable track record of working with initiative both within and across functions
Excellent time and project management skills
Extensive professional experience with excellent and proven related business development experience in high growth consumer internet/technology companies

Minimum Qualifications
BA/BSc (Hons) desirable.
Minimally 5 years of relevant experience

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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