34 jobs for "Customer Service Solution Manager - Customer Support"

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Client Solution Specialist Sr

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TikTok

Client Solutions Manager (Performance) - Central Europe (Fixed-Term Contract) - GBS

Warsaw, PolandPosted 21 days ago

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

We are seeking an ambitious Client Solution Manager (CSM) to join our CE Gaming team for a fixed term maternity cover.
The CE Gaming team sits within the CE Consumer Services sales team, a division of TikTok's CE Global Business Solutions (GBS) Division.
The Client Solutions Manager will work closely with the Brand Partnership Manager and Division leaders to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique suite of ad products

Responsibilities
- Manage and grow post-sale client relationships and revenue for advertisers
- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Grow revenue, educate and lead upsell conversations with clients post initial sale
- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Identify optimization opportunities for improving performance
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Consult and coach clients and agencies to achieve greater results on TikTok solutions

Qualifications

Minimum Qualification(s)
- 5+ years of campaign management experience
- Mobile marketing background with familiarity with all relevant KPIs
- Experience in account management and/or client services roles in digital marketing or ad tech
- Experience with auction-based ad networks
- Strong analytical skills to identify data-driven insights
- Background in performance advertising, managing complex and scaling challenges
- Experience diagnosing and solving technical problems with product and engineering teams

Preferred Qualification(s)
- Knowledge of the gaming industry; experience working in or with gaming companies is an advantage
- Strong communication skills and ability to build relationships
- Ability to pitch and upsell effectively
- Ability to prioritize and manage tasks in a fast-paced environment
- Proven track record of growing account revenue, developing custom media strategies, and managing product testing roadmaps
- Familiarity with measurement frameworks and attribution models

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- 5+ years of campaign management experience
- Mobile marketing background with familiarity with all relevant KPIs
- Experience in account management and/or client services roles in digital marketing or ad tech
- Experience with auction-based ad networks
- Strong analytical skills to identify data-driven insights
- Background in performance advertising, managing complex and scaling challenges
- Experience diagnosing and solving technical problems with product and engineering teams

Preferred Qualification(s)
- Knowledge of the gaming industry; experience working in or with gaming companies is an advantage
- Strong communication skills and ability to build relationships
- Ability to pitch and upsell effectively
- Ability to prioritize and manage tasks in a fast-paced environment
- Proven track record of growing account revenue, developing custom media strategies, and managing product testing roadmaps
- Familiarity with measurement frameworks and attribution models

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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