657 jobs for "Manager, Customer Support Technology"

Responsibilities

E-commerce's Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.

Responsibilities:
- Own and drive regulatory product compliance strategy, process execution, and policy implementation across products, categories, and markets.
- Partner closely with Compliance, Legal, Retail, and cross-functional stakeholders to shape, operationalize, and maintain product compliance policies and requirements.
- Ensure products and business processes meet applicable regulatory and compliance requirements, while supporting partner teams on risk assessment and issue resolution.
- Design and implement scalable regulatory compliance solutions that enable business growth while maintaining strong governance standards.
- Identify opportunities to improve efficiency and effectiveness through automation, technology, and better system design.
- Collaborate with Product, Engineering, and technology teams to develop scalable product compliance tools and workflows for the business.
- Educate internal and external stakeholders on regulatory compliance requirements, operational expectations, and best practices to strengthen execution across projects and processes.
- Leverage data and insights to monitor compliance performance, identify gaps, and drive continuous improvement across operations.
- Build strong cross-functional alignment to support compliance initiatives, business planning, and program execution in a fast-moving environment.

Qualifications

Minimum Qualification(s)
- 3+ years of experience in risk strategy, policy, trust & safety, compliance within complex, global environments.
- Demonstrated success developing and executing product safety and regulatory compliance strategies
- Familiarity with compliance requirements and internet governance, with strong business judgment and risk awareness.
- Proven experience implementing processes to meet regulatory requirements, with the ability to monitor impact, measure outcomes, and apply analytical and program management thinking.
- Ownership mindset with a bias for action; able to operate effectively in fast-paced environments.

Preferred Qualification(s)
- Knowledge of International Organization for Standardization (ISO), regulatory requirements or standards
- Familiarity with Trust & Safety, marketplace governance, or listing compliance domains.
- Experience working within a global company, with multi-country responsibilities
- Proven ability to influence leadership and cross-functional partners.
- Strong analytical mindset, with experience using data to measure impact, identify gaps, and drive continuous improvement.
- Comfortable navigating ambiguity and making sound, high-stakes decisions with incomplete information.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- 3+ years of experience in risk strategy, policy, trust & safety, compliance within complex, global environments.
- Demonstrated success developing and executing product safety and regulatory compliance strategies
- Familiarity with compliance requirements and internet governance, with strong business judgment and risk awareness.
- Proven experience implementing processes to meet regulatory requirements, with the ability to monitor impact, measure outcomes, and apply analytical and program management thinking.
- Ownership mindset with a bias for action; able to operate effectively in fast-paced environments.

Preferred Qualification(s)
- Knowledge of International Organization for Standardization (ISO), regulatory requirements or standards
- Familiarity with Trust & Safety, marketplace governance, or listing compliance domains.
- Experience working within a global company, with multi-country responsibilities
- Proven ability to influence leadership and cross-functional partners.
- Strong analytical mindset, with experience using data to measure impact, identify gaps, and drive continuous improvement.
- Comfortable navigating ambiguity and making sound, high-stakes decisions with incomplete information.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile