Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummaryVice President , Account Management, Travel & Commerce (Asia Pacific)
The Vice President , Account Management, Travel & Commerce (Asia Pacific) will lead strategic customer relationships across Asia Pacific, with a particular focus on online travel, digital commerce and B2B payments. The role combines strategic account leadership, business development and people leadership, with accountability for protecting and growing established customer relationships while identifying new opportunities across the region. Working with some of Mastercard's most sophisticated digital customers, this leader will shape account strategy, build growth pipelines and lead complex opportunities from business case through commercial negotiation and execution. Success requires strong payments knowledge, commercial judgement and the ability to build trusted senior relationships, lead teams and mobilise stakeholders across markets and functions in a fast-moving, highly competitive environment.
Role
• Lead the strategy and commercial direction for a portfolio of strategic online travel and digital commerce customers across Asia Pacific, driving growth across B2B payments through increased volume, revenue and market share.
• Build and maintain trusted relationships with senior decision-makers and C-suite stakeholders, positioning Mastercard as a strategic partner to complex and sophisticated digital businesses.
• Identify and lead new business opportunities, from initial customer strategy and business-case development through commercial structuring, negotiation, contracting and execution.
• Lead and develop a team of senior account management professionals, setting strategic direction and enabling the team to deliver against customer and commercial objectives.
• Partner with Commercial New Payment Flows, Product, Services, Marketing and other regional and global teams internally to develop solutions and commercial propositions aligned with customer needs.
• Apply business case modelling, performance data and commercial insights to inform decisions and identify opportunities for growth.
• Navigate complex cross-functional and multi-market environments, bringing together the right stakeholders and resources to progress customer opportunities and resolve barriers.
• Monitor portfolio performance against agreed commercial objectives, identifying risks and opportunities and taking action to maintain momentum and deliver results.
• Represent the customer perspective internally while maintaining strong commercial discipline and ensuring agreements create sustainable value for Mastercard and its partners.
All About You
• Strong knowledge of the payments and card ecosystem, with exposure to B2B payments, virtual cards, commercial payments or travel payment flows highly valued.
• Proven track record of owning and growing complex, commercially significant customer relationships, with accountability for revenue, volume or other commercial outcomes.
• Demonstrated success in business development, strategic account management or commercial partnerships, ideally involving payments, digital commerce, fintech, travel or other technology-led businesses.
• Established people leader with experience developing senior talent, building high-performing teams and driving strong commercial outcomes.
• Commercial acumen and judgement to structure business cases, lead complex negotiations and progress opportunities through to execution.
• Credibility and executive presence to build trusted relationships and influence C-suite and senior stakeholders within sophisticated digital, technology or payments-led organisations.
• A strong growth mindset, combining strategic account development with the ability to identify, shape and pursue new business opportunities.
• Comfort operating independently in a fast-paced environment, bringing a strong sense of ownership, urgency and focus on outcomes.
• Skilled at navigating complex regional and global organisations, bringing together cross-functional stakeholders to progress opportunities and solve customer challenges.
• Strong analytical, communication and influencing skills, with a collaborative leadership style and the ability to turn customer and market insights into commercial action.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
