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Apple Excellence Program (AEP) Program Manager France - 28 Hours PW

At Apple - Paris

Posted on Oct 11

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Apple

Apple Excellence Program (AEP) Program Manager France - 28 Hours PW

Paris, FrancePosted 28 days ago

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Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

As part of the People & Training Team, you will act as the primary connective link between AEP Leads, Account Executives, and our network of Apple Champions within the channel branded programs point of sales in France. You'll convert Apple Champions' communities into an engaged, high-performing and motivated sales force, gathering sales data into insights and into actions, scaling engagement initiatives and scouting for new communication opportunities. This role includes program management, community engagement , relationship-building and sales analytics.

Description
Manage the end-to-end Apple Champions life-cycle, from nomination through onboarding and activation, ensuring a smooth, well-communicated experience and measuring engagement's progression to become Champion+.
Utilize newsletters, community platform, virtual and in-person events, original content creation, and challenges to engage and motivate the Apple Champion communities.
Leverage content and learnings at FNBL level for the benefit of remaining countries
Engage and gather Apple Champions' insights on tactical sales activities and share learnings back to relevant stakeholders.
Analyse AEP sales challenge performance as it relates to Champions initiatives, surfacing trends and recommendations to stakeholders.
Engage the Champions community to achieve New Product Introduction (NPI) readiness before launch day through performance tracking, while promoting NPI enablement initiatives such as the Radio Show, Apple Sales Coach, and NPI quiz completion.
Ensure a smooth seeding process, achieving 100% Program Qualification Quiz completion
Secure and drive program commitment and execution through partner's program management HQ jointly with the AEP Leads. ","responsibilities":"Drives engagement, building, nurturing, and retaining an active and motivated community.
Effective Communication and Presenting , creating clear, engaging content and interacting effectively with Champion's communities.
Relationship and stakeholder management, developing strong relationships with champions, regional leads and internal teams.
Content management, planning, creating, and managing digital content across community and platforms.
Data analysis and KPI reporting, monitoring Champions' community performance, measuring engagement with clear KPIs and goals.

Preferred Qualifications
Working knowledge of Apple products and its ecosystem is a plus.
Significant experience in managing sales enablement with sales teams, ideally within retail, consumer electronics environment.
Demonstrated success in building & animating communities, through newsletters, engagement calls, moderating conversations, content and/or challenges that drive sustained engagement rather than one-off participation.
Comfortable managing Champions life-cycle program (from nomination through activation and journey's progression) with clear communication on process and planning.
Strong analytical skills, with the ability to translate sales challenge and performance data into clear, actionable insights for the relevant stakeholders.
Excellent written and verbal communication skills, adaptable across audiences to partner stakeholders, Apple field staff, Champions, AEP Leads and Account Executives.
Knowledgable with dashboard creation /reporting tools (e.g., Tableau, AI, Power BI, Excel/Numbers, Events or equivalent) to track and communicate on performance.
A cross-collaborative, self-directed working style that allows for managing multiple concurrent work streams and adapting to changing priorities.
Genuine enthusiasm for building inclusive, motivating community experiences that resonate with a diverse range of participants and working styles at the regional level to enable cross collaboration.
Experience on enforcing compliance guardrails across legal, regulatory, and policy domains (data privacy, accessibility...)

Minimum Qualifications
Bachelor's degree or equivalent
2-4 years of experience in program management, sales enablement, community management, or a related field
Strong project management skills with the ability to juggle multiple initiatives simultaneously
Excellent interpersonal and communication skills, comfortable engaging with sales reps at all levels
Collaborative, proactive mindset with a passion for building community and driving engagement
Native French, outstanding English fluency
Highly proficient with dashboard creation /reporting tools (e.g., Tableau, AI, Power BI, Excel/Numbers, or equivalent)

About Apple

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Size: 10,000+ employees
Industry: Technology: Manufacturing

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