Job DescriptionAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Finance is one organization composed of ten functions forming the financial backbone of DTCC, leaders who stand at the forefront of DTCC's competitive endeavors across the globe. From accountants and financial analysts to internal consultants and workplace designers, the CFO Organization employs diverse individuals who work together to help make DTCC a global leader in the financial services industry.
Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 4 days onsite and 1 days remote (unique to each team or employee).
The Impact you will have in this role:This position is responsible for supervising the day-to-day facility operations, furniture, fixture and equipment (FFE) repairs and maintenance in the designated office and the role incumbent is expected to be physically present in the office 5 days per week other than whilst on leave. This position is also responsible for supervision of outsourced facility operations staff.
Your Primary Responsibilities: - Assist with the coordination of cleaning staff, maintenance staff, and repair vendors, including assignment, tracking, and follow-up of work orders. Support work order quality control and help ensure maintenance activities align with DTCC standards.
- Support purchase order creation, invoice processing, spend tracking, and monthly site performance reporting. Assist with maintenance RFP scope development and vendor documentation as needed.
- Support day-to-day facilities operations for a large corporate office environment, including work order coordination, office relocations, vendor engagement, and employee workplace support.
- Support energy and environmental management activities, including compliance tracking, reporting, audits, training coordination, and continuous improvement initiatives.
- Coordinate daily facility operations and respond to employee and workplace service requests.
- Receive, review, prioritize, assign, monitor, and follow up on facility requests through approved intake channels.
- Coordinate with internal teams and external service providers to resolve maintenance, janitorial, furniture, temperature, plumbing, electrical, lighting, access, and general building-related concerns.
- Support internal and external workplace events through room setup, furniture arrangements, vendor coordination, and related workplace services.
- Maintain consistent customer communication, provide status updates, and confirm service completion.
- Escalate life-safety concerns, major outages, recurring failures, missed service levels, and operational risks to management.
- Assist with workplace and facilities process improvements, office move coordination, and space planning activities.
- Assist with communications and coordination activities involving building management, landlords, and regulatory stakeholders under the guidance of management.
- Assist the Regional Area Manager with site operations, vendor coordination, reporting, and meeting participation as needed.
- Support Health & Safety initiatives, including workplace risk assessments, air and water quality testing, compliance activities, and related reporting.
- Coordinate workplace amenities, including coffee service, vending, parking, and event-support activities.
- Participate in emergency response procedures and support facility-related incidents as required.
- Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk while escalating concerns appropriately.
Qualifications: - Minimum of 2 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success: - Exposure to architectural and engineering drawings preferred; ability to learn and interpret facility and building plans.
- Excellent communication, written, organizational, and customer service skills.
- Strong Microsoft Office skills, particularly Excel, Outlook, Word, and PowerPoint.
- Experience with a work order management system preferred. Nuvolo experience is a plus but can be learned on the job.
- Strong vendor relationship management and coordination skills.
- Ability to manage multiple priorities, follow through on requests, and provide excellent customer service in a fast-paced office environment.
- Strong attention to detail, ownership mindset, and problem-solving ability.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
