IND Senior Software Engineer

IND Senior Software Engineer - GCC123
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Key Responsibilities

Model Monitoring & Observability

• Collaborate with Data Scientists to onboard models into monitoring systems (e.g., MHM database) and maintain configuration files for drift and performance checks.
• Support retraining workflows when drift or degradation is detected.

• Implement monitoring frameworks to track data drift, training-serving skew, and model performance metrics in production environments.
• Utilize observability tools like Arize to set up monitors for accuracy, precision, recall, and other KPIs.
• Configure automated alerts for anomalies in input/output distributions and performance degradation.

Data Quality Assurance

• Perform QC checks on incoming data to validate integrity and completeness before model scoring.
• Develop pipelines for continuous validation of data sources and ensure compliance with quality standards.

Performance Evaluation

• Monitor KPIs such as accuracy, precision, recall, and fairness across demographic slices.
• Conduct root-cause analysis for performance degradation and recommend retraining strategies.

Infrastructure & Automation

• Build and maintain CI/CD pipelines for deploying monitoring solutions and model updates.
• Leverage cloud technologies for scalable monitoring and orchestration.

Documentation & Reporting

• Maintain detailed logs of monitoring activities, thresholds, and alerts.
• Provide periodic reports on model health, including drift metrics and performance trends.

Required Skills & Experience:

• Bachelor's or Master's degree in Computer Science, Engineering, or a closely related field; 5+ years of professional experience with a Bachelor's degree, or 3+ years of experience accepted with an advanced engineering degree combined with applied academic, internship, or hands-on project experience focused on machine learning, GenAI, or full-stack software development.

• 3+ years of experience collaborating with engineering leads and data science teams on the design, development, and scaling of machine learning systems, with a focus on reliability, scalability, and security.

• 4+ years of hands-on experience working with public cloud platforms such as Google Cloud Platform, AWS, and/or Azure to deploy, operate, and scale ML workloads.

• 2+ years of hands-on experience building Infrastructure as Code (IaC) using tools such as Terraform to support ML environments and pipelines.

• 5+ years of software development experience using programming languages such as Python, Java, or equivalent object-oriented or scripting languages, including production-grade ML or data applications.

• 3+ years of experience working with machine learning and AI frameworks or platforms such as TensorFlow, scikit-learn, Anaconda, SageMaker, Vertex AI, or Agentic AI tooling.

• 3+ years of experience understanding model drift and data drift concepts and contributing to the design and implementation of monitoring, validation, and retraining strategies for ML and AI systems.

• 3+ years of working knowledge of CI/CD and MLOps practices, including automated testing, model validation, automated deployments, and integration pipelines.

• 3+ years of experience working in agile development environments, with SAFe experience required.

• 4+ years of experience collaborating and partnering with business leaders, engineering teams, and data science stakeholders to deliver machine learning solutions aligned to business outcomes.

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.

• Familiarity with agentic productivity and AI developer tools such as Claude Code, Gemini CLI, OpenAI Codex, or similar tools is a plus.

• Experience enabling or supporting enterprise AI services such as Gemini Enterprise, Amazon Q, Microsoft Copilot, or similar platforms is a plus.

• Strong analytical, critical thinking, and problem-solving abilities, with a demonstrated willingness to challenge the status quo, take ownership, and drive innovation and continuous improvement in AI platform development.

• Ability to work both independently and collaboratively in a fast-paced, agile environment, demonstrating accountability, initiative, and a bias for action.

Nice to Have

• Understanding of Agile framework is a plus
• Experience leveraging Gen AI tools to accelerate insight generation