GenAI Solutions Architect, Customer Systems
22 days ago Sunnyvale, CA
About us
Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.
- Size: 10,000+ employees
- Industry: Technology: Manufacturing
Why you should apply for a job to Apple:
Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity
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At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.
The Support Engineering GenAI Solutions team at Apple is seeking a dedicated and detail-oriented Solution Architect. We are seeking a visionary and hands-on Generative AI Solution Architect to lead the design and implementation of cutting-edge AI solutions. In this role, you will bridge the gap between business strategy and technical execution. You will be responsible for architecting scalable GenAI applications (using LLMs, RAG, and Agents), selecting the right infrastructure, ensuring data security, and guiding engineering teams from proof-of-concept to production.If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you.
Description
Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases, the team builds solution for multiple other complex business challenges. In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders during full lifecycle development process. Serve as the Customer System GenAI domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.
Preferred Qualifications
Excellent problem-solving and analytical skills
Strong written and verbal communication skills as well as strong organizational skills.
Ability to juggle and complete multiple tasks
Excellent leadership and influencing skills
Proficient at managing multiple global efforts simultaneously
Able to fit in well with a team, understand capabilities and priorities
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
Engineering/ Technical background preferred
Minimum Qualifications
9+ years of total experience in software engineering, data engineering, or solution architecture.
2+ years of hands-on experience designing and deploying GenAI solutions/Agentic AI solutions using RAG in production
Strong proficiency in Python/Rust and modern AI SDKs.
Demonstrated ability to create architectural diagrams and technical documentation for non-technical stakeholders.
Bachelor's degree in Computer Science, Engineering, or a related technical field.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
The Support Engineering GenAI Solutions team at Apple is seeking a dedicated and detail-oriented Solution Architect. We are seeking a visionary and hands-on Generative AI Solution Architect to lead the design and implementation of cutting-edge AI solutions. In this role, you will bridge the gap between business strategy and technical execution. You will be responsible for architecting scalable GenAI applications (using LLMs, RAG, and Agents), selecting the right infrastructure, ensuring data security, and guiding engineering teams from proof-of-concept to production.If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you.
Description
Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases, the team builds solution for multiple other complex business challenges. In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders during full lifecycle development process. Serve as the Customer System GenAI domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.
Preferred Qualifications
Excellent problem-solving and analytical skills
Strong written and verbal communication skills as well as strong organizational skills.
Ability to juggle and complete multiple tasks
Excellent leadership and influencing skills
Proficient at managing multiple global efforts simultaneously
Able to fit in well with a team, understand capabilities and priorities
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
Engineering/ Technical background preferred
Minimum Qualifications
9+ years of total experience in software engineering, data engineering, or solution architecture.
2+ years of hands-on experience designing and deploying GenAI solutions/Agentic AI solutions using RAG in production
Strong proficiency in Python/Rust and modern AI SDKs.
Demonstrated ability to create architectural diagrams and technical documentation for non-technical stakeholders.
Bachelor's degree in Computer Science, Engineering, or a related technical field.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Additional Information
- Salary: $184,700 – $324,800
- Posted: 22 days ago