Business Process Manager

Job Purpose and Impact

The Senior Professional, Business Process Management will lead end-to-end business process optimization and sales enablement for the Japan business, with a strong focus on data-enabled decision making.

This role focuses on enhancing customer service and trading-related processes, improving operational efficiency, and enabling scalable, standardized workflows supported by SAP and commercial systems. The role partners cross-functionally to deliver sustainable business outcomes while aligning with enterprise business process management (BPM) standards.

Key Accountabilities

1) End-to-End Process Optimization & Business Insights

• Design, standardize, and continuously improve end-to-end business processes across customer service and trading workflows.
• Analyze business data (customer, pipeline, operational) to identify trends, risks, and improvement opportunities.
• Translate process and data insights into actionable recommendations to improve efficiency, reduce complexity, and support decision-making.

2) Customer Service & Trading Flow Optimization

• Optimize order-to-cash (OTC), customer service, and trading execution processes.
• Improve alignment across commercial, supply chain, and finance functions to ensure smooth execution and service quality.
• Enhance process transparency, control, and responsiveness to customer needs.

3) Digital, Data & System Enablement (SAP, LEAP & AI)

• Act as a key business partner for end-to-end system and data enablement, including SAP, LEAP (or equivalent CRM/pipeline tools), and related commercial platforms.
• Translate business requirements into system and data solutions, working closely with Digital Technology teams to drive enhancements and issue resolution.
• Ensure strong data foundation across systems (e.g., customer master, pipeline, and operational data) to support accurate reporting and effective decision making.
• Identify opportunities to leverage automation, analytics, and emerging AI capabilities to enhance process efficiency, insight generation, and ways of working.
• Drive adoption of digital tools, data standards, and system-enabled processes to improve consistency, transparency, and scalability.

4) Process Governance & Change Management

• Drive adoption of standardized processes through governance, communication, and training.
• Monitor compliance with BPM standards and support continuous improvement initiatives.
• Act as a change agent to embed a strong process mindset in the Japan organization.

5) Stakeholder Collaboration

• Partner with Sales, Customer Service, Trading, Finance, Supply Chain, and Digital teams to deliver business outcomes.
• Independently manage complex issues and influence stakeholders across functions.

Qualifications

Minimum Qualifications

• Bachelor's degree in Business, Supply Chain, Finance, Engineering, or related field
• 8-10 years of relevant experience in supply chain operations, business process management, customer service, trading operations, commercial excellence, or business transformation environments.
• Strong experience in process design and optimization
• Solid SAP knowledge (especially OTC/Finance)
• Strong analytical and problem-solving skills
• Fluent in Japanese and English

Preferred Qualifications (Plus)

• MBA or equivalent advanced degree
• Consulting background with strong structured problem-solving capability
• Experience in customer service operations and trading business flows
• Experience working cross-functionally in complex organizations
• Exposure to supply chain processes or end-to-end value chain operations
• Experience with reporting or data visualization tools (e.g., Power BI)

Key Competencies

• Strong process mindset with focus on standardization and scalability
• Ability to manage complexity and influence without authority
• Data-driven thinking and business insight capability
• Strong stakeholder management and communication skills
• Change leadership and continuous improvement orientation