Customer Service Representative

Country: Belgium
Req ID: 520038
Job Type: Full Time
Workplace Type: Onsite
Seniority Level: Mid-Senior Level

At Leviat, you can build a future with a lasting legacy.

As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world's most ambitious construction projects.

Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com

Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance.

At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment.

Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role.

Own where your ambition can take you. With the support of a global business, you'll be empowered to explore opportunities, grow your expertise and help build the future of construction.

About the role

We are looking for a driven and service‑minded Commercial Customer Service Representative to join our team. In this role, you act as the key link between our customers, technical experts and the sales organization. You ensure smooth commercial and administrative handling of orders and quotations, accurate pricing checks and proactive customer communication. With your structured approach and commercial insight, you help guarantee feasibility, correct lead times and a successful customer experience from start to finish.

Purpose of the role

• Serve as a central point of contact for customers, ensuring smooth and accurate handling of commercial and administrative requests.
• Manage orders, quotations, pricing validations and credit notes with a strong commercial mindset.
• Support technical and sales teams by ensuring all commercial files are complete, feasible and aligned with production and delivery timelines.
• Offer alternative products when needed and proactively update customers on delays, changes or issues.
• Register, analyse and follow up customer complaints to ensure fast and correct resolution.
• Collaborate closely with Finance, Procurement, Production and other internal partners to ensure optimal customer satisfaction.
• Support the team during peak periods and maintain a high standard of accuracy, efficiency and customer focus

Your profile

• You operate at least on a Bachelor degree level or have equivalent experience through proven administrative and commercial expertise.
• You have 2-4 years of experience in B2B Customer Service or Sales Administration, ideally with technical‑commercial files (without needing to be an engineer).
• You have strong knowledge of the Order‑to‑Cash process with a commercial focus and are familiar with handling quotations, orders, credit notes, and pricing checks.
• You have experience working with ERP systems such as Dynamics AX / D365 FO, including order processing, quotations, price and discount structures, and credit note workflows.
• You can work with configuration tools (e.g. Stabox, Tetraform, Hauff) or are motivated to learn them quickly.
• You have a basic technical understanding of construction or industrial products and can propose alternatives when needed.
• You understand production flows and delivery lead times and can translate these clearly to customers.
• You have experience with complaint registration and follow‑up tools such as Airtable CLAIM.
• You are familiar with internal pricing processes and enjoy collaborating with a Pricing Manager to ensure commercial correctness.
• You are used to frequent customer contact (telephone and email) and communicate in a clear, professional and customer‑oriented way.
• You work well with internal stakeholders such as Finance, Logistics, Production and Procurement and understand how these departments interact.

What we offer?

• We are a global business, looking to attract and retain the best talent
• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Pension contribution
• Hybrid and flexible working dependent on your role
• A range of other benefits, specific to your role and depending on where in the world you join us i.e. health care, medical insurance, discounted shopping
• Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are commited to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.