87 jobs for "Lead Program Manager"

Responsibilities

The Issue Risk Prevention team in Trust & Safety is responsible for identifying, investigating, and synthesizing systemic risk signals across geographies, product features, and high-harm domains.

Reporting to the Issue Risk Prevention Analyst Lead, this role focuses on driving high-quality root cause analysis (RCA), translating risk signals into actionable insights, and enabling durable prevention strategies that support measurable risk reduction.

This role will partner closely with Program Managers and cross-functional teams (Product, Policy, Ops, Platform Responsibility, Risk Prevention & Response) to ensure strong analytical foundations for prevention efforts. While not owning day-to-day containment, the team plays a critical role in diagnosing systemic gaps and informing long-term solutions.

Responsibilities
- Identify emerging and persistent risk patterns across markets, product surfaces and high-harm domains
- Drive the analytical strategy for the assigned risk domain, including prioritization of risk topics by assessing severity, scale and recurrence patterns
- Conduct root cause analyses to uncover systemic gaps across product, policy, and operations
- Generate clear, actionable reporting and insights to inform decision making
- Partner closely with Issue Risk Prevention Program Managers to shape mitigation strategies with strong analytical grounding
- Monitor key risk metrics and their data quality, recommending adjustments as necessary
- Collaborate with Risk Detection, Risk Containment, Policy and other stakeholders to inform analytical findings, drive discussions and build alignment, broadening impact of the proposed recommendations

Qualifications

Minimum Qualifications
- 4+ years of experience in Trust & Safety, Risk Analysis or related analytical roles
- Strong understanding of the Trust & Safety risk lifecycle, including detection, containment and prevention
- Experience with Hate Speech, Harassment or other high harm policy domains at scale
- Proficiency in data querying and analysis tools (e.g. Excel, SQL) and data extraction from dashboards
- Ability to conduct root cause analysis and translate findings into actionable recommendations
- Excellent written and verbal communication skills, with the ability to distill complex data insights into concise summaries
- Comfortable operating in an ambiguous and high-stakes environment, moderating trade-offs independently

Preferred Qualifications
- Strong ability to build relationships and influence cross-functional partners across multiple geographies
- Experience with moderation processes and automated risk detection systems applied within Trust & Safety
- Familiarity with AI and automation to improve efficiency and reduce turnaround time
- Understanding of the political, regulatory and cultural landscape of South Asian and/or LATAM markets and addressing localised Trust & Safety challenges

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- 4+ years of experience in Trust & Safety, Risk Analysis or related analytical roles
- Strong understanding of the Trust & Safety risk lifecycle, including detection, containment and prevention
- Experience with Hate Speech, Harassment or other high harm policy domains at scale
- Proficiency in data querying and analysis tools (e.g. Excel, SQL) and data extraction from dashboards
- Ability to conduct root cause analysis and translate findings into actionable recommendations
- Excellent written and verbal communication skills, with the ability to distill complex data insights into concise summaries
- Comfortable operating in an ambiguous and high-stakes environment, moderating trade-offs independently

Preferred Qualifications
- Strong ability to build relationships and influence cross-functional partners across multiple geographies
- Experience with moderation processes and automated risk detection systems applied within Trust & Safety
- Familiarity with AI and automation to improve efficiency and reduce turnaround time
- Understanding of the political, regulatory and cultural landscape of South Asian and/or LATAM markets and addressing localised Trust & Safety challenges

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Size: 10,000+ employees
Industry: Technology: Consumer Internet

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