Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummaryVice President, Account Management
Overview:
The Vice President, Account Management, Mexico is responsible for leading a cluster of strategic client relationships across the Mexican market, driving revenue growth, customer retention, business expansion, and executive engagement. This role serves as the primary leader for a portfolio of key accounts and is accountable for delivering commercial objectives while strengthening long-term partnerships.
The VP will lead a team of Account Directors and Account Managers, working closely with cross-functional stakeholders across Sales, Product, Marketing, Customer Success, Risk, Finance, and Operations to develop and execute account strategies that create value for clients and the organization.
Role:
Strategic Account Leadership
• Own the performance and growth of a portfolio of strategic accounts within Mexico.
• Develop and execute multi-year account plans aligned with client priorities and organizational objectives.
• Build trusted advisor relationships with C-suite executives and key decision-makers across client organizations.
• Identify opportunities to deepen partnerships, increase wallet share, and drive client loyalty.
• Ensure consistent execution against client business plans and strategic initiatives.
Revenue Growth & Business Development
• Deliver revenue, profitability, and market share objectives across the assigned account portfolio.
• Drive cross-sell and upsell opportunities across products, services, and solutions.
• Lead commercial negotiations, renewals, and contract expansions.
• Develop a robust pipeline of growth opportunities and ensure disciplined execution.
• Monitor industry trends, competitive dynamics, and client priorities to identify new business opportunities.
Client Relationship Management
• Serve as the executive sponsor for key client relationships.
• Lead regular business reviews and strategic planning sessions with senior client stakeholders.
• Ensure high levels of client satisfaction, retention, and advocacy.
• Proactively identify and resolve client challenges by coordinating internal resources.
• Establish governance models and executive engagement plans for priority accounts.
Team Leadership
• Lead, coach, and develop a high-performing account management team.
• Foster a culture of accountability, collaboration, customer centricity, and continuous improvement.
• Set clear performance objectives and provide ongoing coaching and career development.
• Ensure effective resource allocation and talent development across the portfolio.
Cross-Functional Collaboration
• Partner with Product, Marketing, Sales, Customer Success, Operations, and Finance teams to deliver client outcomes.
• Champion client needs internally and influence product and solution development.
• Coordinate executive-level engagements and strategic initiatives across the organization.
• Drive alignment on growth priorities and client strategies.
Market Leadership
• Maintain a strong understanding of the Mexican market, competitive landscape, and industry trends.
• Represent the organization at industry events, client forums, and executive meetings.
• Contribute to broader market and business strategies through client and industry insights.
All About You:
• Bilingual English and Spanish
• 8-10 years' experience of progressive sales and account management experience within the financial services or payments industry sectors.
• Education: Bachelor's degree or equivalent (Master's Desired)
• Extensive knowledge of card industry.
• The role requires having the skill set to work in a rapidly changing and developing environment.
• Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, co-brand and emerging technologies and acquiring
• Excellent written, oral and presentation communication skills
• First class selling skills
• Demonstrates the ability to initiate, pursue and close a sale
• Strong influencing and negotiation skills
• Ability to think from the perspective of the customer
• Possess excellent relationship management skills:
• Internal advocate for customer account and/or industry to ensure organization is responsive to needs of client
• Proactively builds business partnerships with customers to strengthen account relationship
• Builds consensus with others to gain co-operation
• Develops and leverages key relationships
• Understands the diverse needs and objectives of various stakeholders
• Excellent analytical and problem-solving skills.
• Demonstrate superior business acumen
• Demonstrated understanding of key business fundamentals including political, financial, business and regulatory environments of the customer organization as well as drivers of financial health of customers and MasterCard Worldwide
• Must be able to demonstrate an entrepreneurial approach and vision to developing business propositions
• Must have a strong product and profitability focus
• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
