4,026 jobs for "Customer Service Team Lead"

Responsibilities

About the Team
Our Global Agency & Accounts (GA&A) + Amazon team works with leading multinational partners to deliver innovative technology solutions and serve as a strategic and consultative partner. The team plays a critical role in establishing and leading partnerships to develop TikTok solutions that build businesses and brands across our integrated suite of products.

About the Role
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to internal and external clients. This team member will work across multiple lines of business within the Amazon portfolio and collaborate closely with cross-functional teams in the org, including Sales Ops, Product, Measurement, and Creative Solutions.

The CSM will be responsible for negotiating, managing, and optimizing complex opportunities spanning the full marketing funnel. They will use data and analytics to build consultative solutions for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a passion for delivering best in class client service, ability to navigate cross-functional programs and projects, and skill in on-the-ground execution.

Responsibilities
- Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers
- Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships
- Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform
- Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas
- Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations
- Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices to scale industry knowledge and drive education
- Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels

Qualifications

Minimum Qualifications
- Minimum 4+ years of experience in account management/media services roles in digital marketing or ad tech.
- Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies.
- Strong project management skills with experience prioritizing and managing tasks within a fast-paced environment. Comfortable running status meetings, managing action items, and keeping everyone updated on status of all associated projects/programs. Able to manage the expectations of internal and external stakeholders.
- Track record of supporting revenue goals.
- Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies.
- Experience diagnosing and solving technical problems with product and engineering teams.

Preferred Qualifications
- Experience in an auction environment is a plus.
- Passion for data and technology - leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap.
- Comfortable working in a startup culture - demonstrates flexibility and is quick to adapt to changes.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $75600 - $135000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Minimum 4+ years of experience in account management/media services roles in digital marketing or ad tech.
- Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies.
- Strong project management skills with experience prioritizing and managing tasks within a fast-paced environment. Comfortable running status meetings, managing action items, and keeping everyone updated on status of all associated projects/programs. Able to manage the expectations of internal and external stakeholders.
- Track record of supporting revenue goals.
- Ability to analyze data and identify insights using datasets from our Ads Manager platform and Brand Lift Studies.
- Experience diagnosing and solving technical problems with product and engineering teams.

Preferred Qualifications
- Experience in an auction environment is a plus.
- Passion for data and technology - leverage data to drive strategy and measure success; comfort with technology to understand what drives product adoption and influence the product roadmap.
- Comfortable working in a startup culture - demonstrates flexibility and is quick to adapt to changes.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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