46 jobs in Berlin, Germany

E-Commerce Communications Manager; Germany, Austria and the Netherlands - Consumer & Business Communications

At TikTok - Berlin

Posted on Nov 6

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Manager, Enterprise Account Management DACH

At Adyen - Berlin

Posted on Nov 4

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Senior iOS Engineer - Creativity Apps

At Apple

Posted on Oct 19

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Principal, Regional Nike Direct Trading and Business Execution Austria, Germany and Switzerland

At Nike

Posted on Nov 5

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Specialist II, Visual Merchandising and Styling, Berlin (m/f/d)

At Nike

Posted on Nov 3

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Product Marketing Manager (Branding) - Berlin

At TikTok - Berlin

Posted on Nov 2

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Apple Channel Store Advisor, Berlin Alexa

At Apple

Posted on Oct 17

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Specialist II, Visual Merchandising and Styling, Düsseldorf region (m/f/d)

At Nike

Posted on Nov 3

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Measurement Partner, Ads, DACH - Global Monetization Product and Technology

At TikTok - Berlin

Posted on Oct 16

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Business Expert (m/f/d)

At Apple

Posted on Oct 16

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CFD Applications Engineer (m/f/d)

At Ansys - Berlin

Posted on Oct 19

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Enterprise Business Development Representative

At Adyen - Berlin

Posted on Oct 2

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Account Manager

At Adyen - Berlin

Posted on Sep 22

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(Sr) Medical Science Liaison, Onkologie/Kopf-Hals-Tumore - Region Nord-West oder Süd-Ost

At Genmab

Posted on Aug 31

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(Sr) Medical Science Liaison, gynäkologische Onkologie - Region Nord-West

At Genmab

Posted on Jun 26

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Apple Business Expert - B2B Vertrieb (m/w/d)

At Apple

Posted on Oct 16

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Specialist II, Visual Merchandising and Styling, Frankfurt region (m/f/d)

At Nike

Posted on Nov 3

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Client Solutions Manager - Consumer Goods - GBS

At TikTok - Berlin

Posted on Oct 16

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Apple Business Expert - Vertrieb Firmenkunden (m/w/d)

At Apple

Posted on Oct 16

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Apple Technical Specialist - Kundenbetreuung iOS Software (m/w/d)

At Apple

Posted on Oct 16

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Apple

Apple Technical Specialist - Kundenbetreuung iOS Software (m/w/d)

GermanyPosted 24 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.

Minimum Qualifications
You should have availability to work a schedule based on business needs that may include nights and weekends, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You should also be proficient in the local language, both written and spoken (sign language supported).

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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