2,484 jobs for "Customer Support Engineer"

At Apple, we empower visionary ideas to become revolutionary products, services, and customer experiences. We're seeking passionate and dedicated engineers to join a team where innovation knows no bounds!

Within the IS&T organization's SAP Development Team, you'll play a crucial role in supporting essential enterprise applications and constructing the technical backbone that drives Apple's core functions-including Sales, Retail, Services, Finance and Operations-serving our Business, Partners, and Consumers.

We are on the lookout for an experienced SAP ABAP Support Engineer for developing, troubleshooting, and maintaining business applications. Your expertise will be instrumental in improving system reliability and security through influential design contributions.

If you're eager to contribute to a culture of creativity and excellence then Apple is the place for you. Join us and help shape the future.

Description

Apple has large and multifaceted enterprise systems. These systems are at the core of our ability to support the challenging business needs and are essential to the day-to-day operations at Apple. SAP Development Global Support team is responsible for the upkeep of multiple ABAP, HANA, Java, SAP Portal, UI, iOS applications. Job responsibilities includes, monitoring support quality, ensuring process adherence, identifying technical improvement areas for teams and/or individuals for effective support, identifying automation opportunities and implementing such efforts.

As this position is in the ABAP Production Support Team, the developer is expected to be on call during their On-call assigned time and attend to production issues timely. This position will also interact with SAP Support Functional, BASIS, and Security teams on a regular cadence. Responsibilities also include but not limited to issue management, proactive system monitoring, upgrades and minor enhancements. Most of these services are delivered 24 x 7 by a globally distributed team located at various locations across the globe. We're thrilled to be looking for a dedicated and highly driven ABAP developer to join our dynamic team!

Preferred Qualifications

Hands on experience in Performance Tuning for ABAP and CDS, HANA applications

Ability to collaborate closely with Functional Consultants to drive issues to closure

Must be flexible to participate in rotational on-call support schedule and to respond to production issues immediately

Knowledge of SAP technologies/frameworks such as SAPUI5 and SAP BTP Services is a plus

Experience in Production Support projects

Knowledge of SAP SqlScript for HANA

Hands on experience with API testing tools like Postman, SOAP UI .

Knowledge of debugging web application using browser dev tools like chrome DevTools.

Minimum Qualifications

2 years professional experience in SAP Application Development and Support and external non-SAP Services

2 years professional experience in developing custom application in ABAP and troubleshooting/customizing SAP delivered standard applications and experience with IDOCs, BAPI, RFCs and Web services

2 years professional experience with Application programming on S/4HANA including RAP, OData, CDS Views, SAP FIOR

2 years professional hands on development experience in Eclipse Too

Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent years of work experience.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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