344 jobs for "Digital Support Specialist I"

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist - Global Product Management - Data Analytics and Agentic AI

Overview:
The Advanced Analytics group within Business & Market Insights drives Enterprise & Credit Risk solutions that are globally scalable and provide value to the various parts of the credit lifecycle value chain.
Developing relevant solutions that solve our customer's Enterprise & Credit Risk problems while leveraging Mastercard assets is a key differentiator to grow revenue for our retail and commercial clients.

We are seeking a highly motivated Senior Specialist, Product Management to help define, build, and scale products that deliver measurable value to customers and the business. The successful candidate will work cross-functionally with Data Analytics and ML, Engineering, Operations, Legal, Customer Experience, and Commercial teams to deliver innovative, scalable solutions.

Role:
• Collaborate and partner closely with the Consumer Credit Analytics team to support global product development and GTM efforts.
• Engage with customers, partners, and internal stakeholders to gather feedback and validate product direction.
• Exposure to Data Analytics and ML is strongly preferred.
• Analyze customer data and insights to drive recommendations and champion the customer throughout the product lifecycle.

All about you:
• Build strong relationships across Product, Technology, Operations, and Commercial teams.
• Communicate product updates, achievements, and risks to stakeholders.
• Exhibit ownership, agility, and a strong entrepreneurial mindset, taking initiative and driving results in a fast-paced, evolving market.
• Experience conducting data analysis, understanding MA Data and navigating matrixed organization.

Required:
• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• 5+ years of product management, product development, data science & analytics, business analysis, or related experience.
• Experience in creating requirements and user stories with proficiency in SQL/Python, and Excel.
• Decent experience in creating requirements, user stories, and product documentation.
• Excellent verbal, written, and executive communication skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

About Mastercard

Size: 10,000+ employees
Industry: Finance: Credit & Fund Services

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