14,940 jobs for "Customer Service"

At Apple, we believe in the power of technology to enrich people's lives. Everything we build is designed to empower people, including our advertising platform. We deliver ads in a way that benefits both customers and advertisers - helping people discover content, supporting creators, and protecting and respecting everyone's privacy.

Our technology makes advertising possible on the App Store, Apple News, Stocks, and Apple TV. We help developers and marketers of all sizes drive app discovery across the App Store. Our display ads on Apple News and Stocks let advertisers promote their products alongside trusted content in a brand-safe environment, while supporting publishers and journalists. Sponsorship integrations and experiences in live sports on Apple TV help advertisers connect with captivated audiences. Everything we do is with the unwavering commitment to privacy you expect from Apple. Because when advertising is done right, it benefits everyone.

Description

The Reporting Services team is part of Apple Ads, within the Attribution, Measurement, and Reporting organization. We build and run the applications and services that give advertisers and internal Apple teams the metrics and business insights they need to understand how their campaigns perform. Our work covers both the reporting user interface that advertisers use every day and the public Reporting APIs that power customer dashboards, third-party tools, and partner integrations. These APIs carry most of our traffic and serve a high volume of queries every second, so scalability, low latency, and reliability are central to what we do.

As a member of the team, you will design and build backend services in Java, shape the reporting framework behind new reports and metrics, and work closely with product, data platform, front-end, and site reliability teams to bring new reporting capabilities to advertisers around the world. You will help improve query performance, strengthen resiliency and security, and keep our systems healthy in production. We care about clean architecture and operational excellence, and about thinking carefully about how data is presented to customers. If you enjoy solving large-scale data and API challenges in a collaborative environment, this is a great place to make an impact.","responsibilities":"Build the foundational pieces of the next generation of Apple's Ad Platforms

Collaborate with product management to define external APIs for Advertiser Reporting.

Design and implement performant backend services and data pipelines.

Build shared capabilities like Authentication, Authorization etc to support multiple internal and external partners

Implement low latency, highly - available, high volume advertiser facing systems in a cloud environment.

Engineer secure and scalable distributed data processing systems for Advertiser Reporting Services team.

Preferred Qualifications

Prior experience in advertising industry is a plus

Minimum Qualifications

10 or more years of industry experience building scalable micro services or data driven platforms.

Strong computer science fundamentals.

Prior experience with Java/Scala/C++ or equivalent.

Expertise in relational datastores ( e.g Postgres or Oracle)

Expertise in NoSQL datastores ( e.g Cassandra or DynamoDB )

Proficiency in data processing technologies (e.g Kafka, Spark, Flink )

Experience crafting scalable micro services.

Familiarity with cloud paradigms ( e.g AWS or GCP )

Proven ability to work on sophisticated problems and systems

Strong problem solving and debugging skills.

Have the ability to communicate effectively, both written and verbal, with technical and non-technical multi-functional teams.

A desire to work in a fast-paced and challenging work environment.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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