658 jobs for "Manager, Customer Support Technology"

Apple is a place where extraordinary people gather to do their best work. Just be ready to dream big. The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Description
Our enclosure global supply management team is responsible for the sourcing, manufacturing development, execution and production of Apple's differentiated and unique mechanical enclosure parts. Part of Apple's core business is the creation and development of our world-class mechanical / industrial designs and as such, the management of the supply chains is required to be equally unique, innovative and specialized. Due to the importance of this discipline in the definition of Apple's brand, this business group must innovate not only our products, but also the very business processes by which we accomplish our objectives. The complicated balance between the need to achieve ground breaking mechanical developments and business execution creates challenges that drive processes that require a bridge from engineering risk to manufacturing capability to business needs.

Individuals in this group support the following:
- Supply chain management: Identification, development, and management of existing and developing Apple mechanical suppliers, capacity planning and production strategy design.
- On time delivery: Schedule, capacity and supply planning to meet Apple's production demand. - Program Management: On site management of mechanical enclosure manufacturing partners to manage the development builds, risk mitigation and ramp.
- Cross-functional support: With Apple's industrial design, product development and operations teams.
- Risk Mitigation: Evaluation of technical and business risks using data based analysis and developing sound risk mitigation alternatives.
- Cost: Development, negotiation and execution of a part and assembly cost strategy. An understanding of mechanical manufacturing techniques is important to better evaluate supplier capabilities and opportunities for Apple.

Preferred Qualifications
Solid understanding of costing concepts, cost reduction and supply management, experienced with modeling and simulations.
Solid communication skills, ability to work in multinational environments, driven and motivated by accomplishing world-class objectives.
Program Management: the ability to handle all of the above tasks and personnel resources.
Knowledge of the followings preferred: Brittles material manufacturing, mechanical subassemblies, enclosures manufacturing, CNC, silk printing, PVD coating, etc.
Experience in massive data analysis, coding and machine learning would be a plus.
Ability to travel internationally.
MBA is a plus.

Minimum Qualifications
MSME or BSME/IE or equivalent.
Requires demonstrated ability in Supply Chain Management.
Effective written and spoken communication skill in English.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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