471 jobs for "Lead Customer Service Engineer"

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple - from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios. The Events, Streaming and Broadcast team within EEP delivers a suite of services that empower our community to provide industry standard, secure, intuitive solutions for managing events. and streaming within Apple. We are looking for a self-driven Engineering Project Manager with experience in fast-paced software development. The ideal candidate has a strong background in managing multiple projects with a proven ability to deliver impactful results.

Description
This is a hands-on position where the Project Manager will be involved in building strong relationships with stakeholders, requirements analysis, functional and technical design discussions, and tracking project deadlines. This requires creativity, and a high propensity to detail to oversee the design, implementation, and maintenance of Apple enterprise wide applications.

The candidate must possess excellent leadership skills, and be a proactive solution-oriented individual with strong written and verbal communication skills. Finally, curiosity, outstanding project management best practices, seeing the bigger picture along with attention to detail, and a proven track record of influencing and collaborating across the organization are key qualities required to excel in this role.
","responsibilities":"Take full responsibility for the success of your projects, steering them from concept to launch with a strong focus on execution.
Confidently navigate multifaceted environments, building strong relationships and smoothly resolving conflicts.
Work seamlessly with engineers, product owners, and strategic partners, ensuring everyone is aligned and informed.
Efficiently manage resources, monitor timelines, and proactively identify and mitigate risks.
Maintain a relentless focus on execution, ensuring timely and successful delivery while paying meticulous attention to detail.

Preferred Qualifications
Demonstrated technical aptitude with the ability to understand and articulate the business and technical implications of decisions made by the project team.
Cross-Functional Leadership: Hands-on leader with high ownership and a proven track record of building trust and driving results across distributed engineering, design, and product teams.
Exceptional Communication: Highly effective at translating complex technical and business implications for diverse audiences, peers, and IT management.
Agile & Enterprise Execution: Thrives in fast-paced, constantly changing environments with rapid development cycles, complex dependent platforms, and shared services.
Driven Project Execution: Strong organizational and facilitation skills, with the ability to take ownership of initiatives, prioritize multiple tasks, and drive projects to meet tight deadlines with minimal supervision.
Teamwork: Experience working with geographically distributed teams and navigating the coordination overhead of cross-timezone delivery. Ability to brainstorm and communicate technology ideas and issues with peers and IT management.
Technical Differentiators: . Familiarity with quality engineering (QA pipelines, CI/CD) and exposure to AI/ML project delivery or automation strategies are strong pluses.
Proven ability to work with diverse audiences through clear and compelling written and verbal communication.

Minimum Qualifications
3+ years of hands-on experience in engineering project management.
5+ years experience with software development lifecycles, 2 years delivering Agile projects.
Experience in an enterprise technology environment with multiple dependent platforms and shared services.
Bachelor's Degree in Computer Science, Engineering, or a related field

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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