11 jobs for "Representative, Customer Care, Escalations"

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The Hartford

Senior Claim Representative - Complex Claim Unit, Environmental

Remote / Flexible$62,400 – $93,600Posted 3 days ago

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Why you should apply for a job to The Hartford:

Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2022
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4.5/5 in supportive management
76% say women are treated fairly and equally to men
87% would recommend this company to other women
90% say the CEO supports gender diversity

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Sr Representative Claims - CH08BE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

COMPLEX CLAIMS UNIT - SENIOR CLAIM REPRESENTATIVE

The Senior Claim Representative is a claim handling role within the Complex Claims Unit - Environmental (CCU-ENV). CCU ENV is a highly specialized claim organization responsible for the management of property damage and bodily injury claims involving environmental contamination or exposure to pollutants (for example, claims involving pollution at superfund sites or mass tort/toxic tort litigation) brought against The Hartford's insureds. Claims in CCU are often associated with complex fact patterns and coverage issues that may involve multiple years and types of insurance coverage. CCU claims also commonly involve litigation, require subject matter expertise to manage and can involve higher exposures.

RESPONSIBILITIES :

Demonstrate the ability to timely manage medium to large exposure accounts exhibiting detailed claim knowledge, a well-reasoned analytical focus and a claim resolution strategy. Other responsibilities include:

• Provide proactive communications to customers and business partners in the management of claims;

• Respond to inquiries from customers and provide superior customer service;

• Review and analyze multiple complex policies and coverage parts;

• Write and articulate clear and concise coverage positions;

• Conduct investigations regarding claims and/or lawsuits;

• Manage litigation and counsel, inclusive of litigation planning, budgeting and implementing a liability resolution strategy;

• Develop coverage, liability and damages assessments and provide recommendations to leadership;

• Pursue coverage and liability risk transfer against other liable parties and insurance carriers;

• Conduct complex negotiations and articulate coverage/liability positions.

• Attend mediations and trials as necessary;

• Manage expenses, reserves and financial transactions;

• Consistently maintain up to date claims metrics.

OTHER INFORMATION :

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the state(s) supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

REQUIRED QUALIFICATIONS :

• 3+ years general liability claim handling experience;

• Experience in handling affirmative/defensive risk transfer;

• Strong verbal and written communication skills;

• Strong analytical and critical thinking skills;

• Ability to present in a roundtable setting with a well-reasoned and analytical evaluation;

• Strong customer service and active listening skills;

• Strong time management and organization skills;

• Strong negotiation and conflict resolution skills;

• Working proficiency with MS Office, especially Word and Excel;

PREFERRED QUALIFICATIONS :

• Bachelor's Degree;

• Prior latent property damage & bodily injury claim handling experience;

• Active Property & Casualty State Insurance Adjuster license.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$62,400 - $93,600
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About The Hartford

We focus on innovation, inclusion, equity and flexibility – and are committed to giving our employees what they need to achieve amazing things.

Size: 10,000+ employees
Industry: Insurance: Property & Casualty

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