5,368 jobs for "Customer Support Team Lead"

Apple is a place where amazing people collaborate to do their best work. Just get ready to dream big.

The people here at Apple don't just build products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The enclosure team plays an integral part of the product development process. Working in tandem with renowned designers to develop manufacturing methods and measurement control plans that achieve visionary specifications at massive production scale. The focus is on elegant execution of industrial designs that continue to stretch conventional beliefs and at times appear to border on the impossible, resulting in products that delight our customers. The primary role of the team is to support and lead a network of supplier factories worldwide, with responsibility to deliver extraordinary quality on-time to aggressive schedules.

Description
- Target Setting: Collaborates multi-functionally to assess the current state of the plant's operation, establish continuous improvement target, develops future state vision and implementation plan.

- CI Project Implementation: Implements and monitors CI(continuous improvement) projects, and facilitates multi-functional team to drive breakthrough or best-in-class performance in equipment, people, quality, material flow and cost. Coach vendor teams to use tools such as 8D, 5S, Kaizen, Six-Sigma (DMAIC), VSM and SPC for process improvement.

- CI Project Tracking and Reporting: Uses standard tracking and reporting systems, drives project performance, and assures accurate completion and achievement of process, quality and cost saving goals.

- Efficiency Improvement: Performs analysis on equipment and work force utilization, space requirements, workflow and layout of equipment and workspace for maximum efficiency.

- Lean Strategy: Support to form and implement a Lean strategy for selected major vendors, leads programs of benchmarking and VSM to drive improvement systemically cross projects and vendors, study critical areas impacting on productivity and yield such as man-machine coordination, robot efficiency and container design.

- Supplier Coordination: Acts as liaison between supplier and internal departments, identifies barriers to project success and solicits help from champions when needed.

- Best Practice Sharing: Coordinates multiple engineering projects and summary reporting, identifies and aims to implement model Lean lines/cells, and then extends to whole and other suppliers and projects.

Preferred Qualifications
Ability to travel domestic and internationally
Strong interpersonal, organizational, analytic and problem solving skills
Ability to interface effectively with all levels of employees, management and diverse audience, including suppliers and internal customers
Six-Sigma project experience as a plus
Knowledge of AI or ML adapt to manufacturing is a plus

Minimum Qualifications
Bachelor's degree or above in IE, or ME
Lean Six-Sigma certified and familiar with CI Tools
3+ years experience in Lean production
Strong communication skills, proficient in Mandarin and English

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile