949 jobs for "Customer Service Engineer"

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless."

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations - managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Come join the networking team that supports Apple's Global Backbone and Internet peering infrastructure! We're a team of seasoned professionals that maintain and operate one of the world's largest service provider based backbone to connect all of Apple's businesses globally. We are growing and building the fastest and most reliable network backbone to meet Apple's phenomenal scale and unique requirements.

Description

Apple is looking for an experienced Senior Network Engineer to join their Global Network Services (GNS) team. The ideal candidate to fill the position will work in a dynamic team environment leading and executing large-scale network projects from planning through deployment and handover. The ideal candidate combines deep hands-on networking expertise with proven project management skills on enterprise or multi-site deployments. Additionally, the role requires the ability to develop custom applications and automation tools to streamline network provisioning, configuration, and deployment processes, driving efficiency and reducing deployment times in complex environments.The successful candidate will need to excel in a fast-paced and dynamic environment. This engineer will need to obsess over the customer experience and drive excellence in their everyday work habits through strong technical leadership and mentorship","responsibilities":"Lead and execute large-scale network projects from planning through deployment and handover.

Develop custom applications and automation tools to streamline network provisioning, configuration, and deployment processes.

Drive efficiency and reduce deployment times in complex environments.

Obsess over the customer experience and drive excellence through strong technical leadership and mentorship.

Preferred Qualifications

BS or equivalent education preferred

Advanced industry network certifications preferred

Fluent spoken and written English is a must.

Early morning or late night calls may be required

Minimum Qualifications

At least 8 years of experience as a Network Engineer.

Minimum of 3 years in a project engineering or lead role on large-scale network deployments, such as multi-site rollouts and data center builds.

In-depth experience with TCP/IP (v4 and v6), BGP, and MPLS technologies.

Solid understanding of LAN/WAN technologies and protocols.

Experience supporting large-scale peering/transit networks with knowledge of complex traffic engineering and Internet routing policies.

Extensive hands-on experience with carrier-grade networking technologies and vendors, including Cisco, Juniper, and Arista.

Proficiency in MacOS, Linux, or other UNIX variations.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,700 and $280,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile