Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummarySenior Managing Consultant/ Director of Marketing Services, Advisors & Consulting Services
Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We deliver value-added services by combining expertise, data-driven insights, and execution.
Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams serve a diverse global customer base across industries, from banking and payments to retail and restaurants.
Advisors & Consulting Services includes five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the development and implementation of client campaigns and engagements, using customer data and deep direct-marketing expertise across channels to evaluate results and optimize performance. To explore roles across specializations and levels, visit Mastercard consulting specializations.
Role
• Lead complex client engagements across industries and business challenges.
• Build and lead marketing strategies and campaigns for regional and global clients, leveraging technology and data.
• Own senior client relationships, from mid-level stakeholders to the C-suite, and serve as a trusted business advisor.
• Guide teams through complex problem-solving to deliver business-focused solutions and recommendations that create measurable client value.
• Motivate project teams to produce high-quality deliverables and foster a collaborative, inclusive environment.
• Partner with internal Mastercard stakeholders, including Product and Business Development, to scope engagements, design relevant client solutions, and build the firm's intellectual capital.
• Bring marketplace perspectives and insights to clients and internal teams.
• Lead on-the-job training, coaching, and mentorship for direct reports and broader project teams.
• Apply a strong understanding of marketing specializations and the connections across disciplines.
All About You
• Undergraduate degree in marketing, communications, or a related field.
• 15+ years of experience in marketing and campaign engagements, with expertise in one or more of the following: marketing content; digital and social media campaigns; digital customer experience; digital marketing; end-to-end product launches; ad-tech and mar-tech ecosystems; offline campaigns; media management and planning; or direct-response marketing.
• Demonstrated success coaching and leading teams across large, strategic engagements involving third parties.
• Experience managing vendors and senior client relationships.
• Deep knowledge of business KPIs, financials, and organizational leadership.
• Ability to identify business-development opportunities and adjacencies, and to lead proposal development and scoping.
• Experience creating innovative solutions, generating new knowledge, and providing industry perspectives and thought leadership.
• Advanced proficiency in Word, Excel, and PowerPoint.
• Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment.
• Effective communication skills in English and the local office language, where applicable.
• Eligibility to work in the country of application and obtain required travel visas.
• Ability to travel to client sites on a semi-regular basis.
Preferred qualifications
• Additional experience in an agency environment, search engine optimization and marketing, video production, content development, usability labs and experience research, or print production management.
• Global supply chain management experience, including sourcing suppliers and assessing third-party production vendors.
• Experience with data visualization tools such as Tableau or Power BI.
• Experience leading the delivery and implementation of complex solutions and measuring their impact on clients' businesses.
• Relevant industry expertise and/or experience in product, sales, or marketing technology.
• MBA or master's degree with a specialization in marketing or communications is preferred but not required.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
