1,744 jobs for "Operations Program Manager"

Program Manager Ownership Operations

At Apple

Posted on Oct 6

View job Apply on company site

Core Technologies Operations Program Manager

At Apple - Cupertino

Posted on Oct 6

View job Apply on company site

Operations Program Manager

At Apple

Posted on Aug 11

View job Apply on company site

Operations Program Manager- Capital Expense (CapEx)

At Apple

Posted on Aug 11

View job Apply on company site

Module NPI Operations Program Manager

At Apple

Posted on Oct 19

View job Apply on company site

Module NPI Operations Program Manager

At Apple

Posted on Oct 17

View job Apply on company site

Operations Program Manager, iPhone

At Apple - Cupertino

Posted on Oct 17

View job Apply on company site

Technical Program Manager - Product Operations

At Apple - Bengaluru

Posted on Oct 15

View job Apply on company site

New Product Operations Program Manager - Modules

At Apple - Sunnyvale

Posted on Oct 9

View job Apply on company site

Operations Program Manager- Capital Expense (CapEx)

At Apple

Posted on Aug 11

View job Apply on company site

Operations Program Manager

At Apple

Posted on Aug 11

View job Apply on company site

Strategy and Program Manager

At Adyen - New York

Posted on Nov 7

View job Apply on company site

Director of Contracts, Government Services and Solutions

At Leidos - Reston

Posted on Oct 30

View job Apply on company site

IDCS Service Delivery Manager

At Leidos - San Antonio

Posted on Oct 29

View job Apply on company site

Strategy and Program Manager

At Adyen - Amsterdam

Posted on Nov 7

View job Apply on company site

Senior Program Manager

At Leidos - Washington

Posted on Oct 22

View job Apply on company site

Senior Manager, Speakers Bureau and Sponsorships, Operational Excellence

At Genmab - Princeton

Posted on Oct 16

View job Apply on company site

TikTok Shop - Services Solutions Program Manager

At TikTok - Mexico City

Posted on Jul 7

View job Apply on company site

Country Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

At TikTok

Posted on Apr 8

View job Apply on company site

Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

At TikTok - Tokyo

Posted on Feb 4

View job Apply on company site

TikTok

TikTok Shop - Services Solutions Program Manager

Mexico City, MexicoOperationsPosted Jul 7, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. TikTok Shop is seeking a Services Solutions Program Manager to support Mexico across Buyer, Seller, and Creator operations. In this role, you will identify service pain points, drive root-cause analysis, and develop scalable process and product solutions that improve customer experience and operational efficiency. You will partner closely with Product, Policy, Risk, Logistics, Payments, and regional teams to implement solutions, support new launches, and ensure operational readiness.

Responsibilities:
- Partner with the Mexico Country Service Lead to develop the Mexico service strategy and tactical improvement plan.
- Develop scalable processes, policies and product solutions to improve Buyer, Seller and Creator service experiences.
- Convert VOC, ticket trends, operational feedback, and service insights into prioritized product enhancements.
- Partner with cross-functional teams to translate business needs into product enhancements and service operational solutions.
- Partner with BPO vendors and internal operations teams to ensure service solutions are effectively implemented and consistently executed across frontline operations.
- Support new product launches, policy updates and operational changes by coordinating service readiness.
- Evaluate compensation and resolution strategies as service investments, using measurable ROI indicators such as CSAT lift, contact rate reduction, repeat contact prevention and improved customer outcomes.
- Act as a bridge between Mexico's local operational realities and global service, product and policy frameworks - ensuring solutions are practical, scalable and locally relevant.

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- + 5 years of proven experience in customer service operations, process improvement, program management, Product Operations, or project management.
- Strong analytical and problem-solving skills with experience performing root-cause analysis.
- Experience working cross-functionally with both technical and non-technical stakeholders.
- Excellent project management, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced, ambiguous environment.
- High Oral/Written proficiency in English and Spanish is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- Experience in e-commerce, marketplace, or platform operations.
- Experience partnering with Product teams to improve customer experience and operational processes.
- Familiarity with customer service KPIs (CSAT, SLA, AHT, FCR, contact rate, etc.).
- Experience supporting product launches, SOP development, training, and operational readiness.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- + 5 years of proven experience in customer service operations, process improvement, program management, Product Operations, or project management.
- Strong analytical and problem-solving skills with experience performing root-cause analysis.
- Experience working cross-functionally with both technical and non-technical stakeholders.
- Excellent project management, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced, ambiguous environment.
- High Oral/Written proficiency in English and Spanish is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- Experience in e-commerce, marketplace, or platform operations.
- Experience partnering with Product teams to improve customer experience and operational processes.
- Familiarity with customer service KPIs (CSAT, SLA, AHT, FCR, contact rate, etc.).
- Experience supporting product launches, SOP development, training, and operational readiness.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile