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Responsibilities

This role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from Quality Data Measurement. This role will be a key conduit between the TnQ team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint.

Responsibilities
- You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness)
- You will hold the partner site accountable and help set a clear path towards operational excellence
- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses
- You will own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risk and mitigations proactively within the assigned sites and/or lines of businesses.
- You will crisply articulate site performance and any remediation plans to an executive level
- You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.
- You demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)
- You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.

Qualifications

Minimum Qualification(s)
- University graduate (UI, ITB, UGM, Foreign university etc.)
- Strong numerical and analytical abilities with a data-driven mindset
- Excellent communication skills in English, both written and verbal
- Demonstrated project management or leadership experience (e.g. internships, campus projects/organization, extracurricular initiatives)
- Prior internship or exposure to operations, vendor management, or partnership roles; preferably within Indonesian companies or industries
- Maturity in professional conduct and ability to work with stakeholders

Preferred Qualification(s)
- General awareness of the content moderation or tech industry landscape
- Experience in data analysis or reporting tools
- Demonstrated ability to influence or negotiate in a team setting

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- University graduate (UI, ITB, UGM, Foreign university etc.)
- Strong numerical and analytical abilities with a data-driven mindset
- Excellent communication skills in English, both written and verbal
- Demonstrated project management or leadership experience (e.g. internships, campus projects/organization, extracurricular initiatives)
- Prior internship or exposure to operations, vendor management, or partnership roles; preferably within Indonesian companies or industries
- Maturity in professional conduct and ability to work with stakeholders

Preferred Qualification(s)
- General awareness of the content moderation or tech industry landscape
- Experience in data analysis or reporting tools
- Demonstrated ability to influence or negotiate in a team setting

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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