541 jobs for "Cloud Services Support Engineer"

Imagine what you could do with AI at Apple. The people here don't just build products - we craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that support the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

This team is more than a group of engineers -- it's a group passionate about Apple products, services, and engineering culture. The team is seeking an experienced Software Engineering Manager to focus on building the next generation of our production-facing ML platforms, and improving the reliability of existing ones using AIOps. Your work will power marquee worldwide Apple experiences such as Apple Intelligence, Search, Siri, and Private Cloud OS, while also helping build new ones.

Description

We are a production-infrastructure-facing distributed-systems team designing, building, and growing Apple's Machine Learning platform, enabling many of Apple's signature apps and experiences. Our work impacts over a billion users and is essential to the success of Apple's growth in AIML. Our team is growing, and you will have the unique opportunity to help us shape our culture and processes. As part of this role, you will:

Collaborate to solve complex ML, AIOps, SRE and production-infrastructure problems with the opportunity to invent innovative solutions

Evolve the design and architecture to support the continued growth of our AI and LLM-powered Search platform

Develop the next generation of services that power Apple Intelligence and Private Cloud OS.

Partner with various teams across Apple to develop features and functionality to enable new experiences in the Apple ecosystem","responsibilities":"Deliver highly reliable AIOps frameworks across ML inference, fine-tuning,training and GPU cluster workloads, and productionize processes for high SLOs.

Engineer microservices for ML-powered search to help deliver worldwide Apple Intelligence experiences in a modular fashion.

Optimize software-delivery for GPUS, TPUs, ASICs from the ground up.

Design and implement monitoring covering health of hardware platforms, networking fabric, workload telemetry,, microservice health, and resource utilization, giving the engineering, production, and finance teams a view into operational health and utilization.

mprove the reliability of worldwide traffic and load balancing for Apple Intelligence.

Preferred Qualifications

Deep understanding of Search and Voice-assistant technologies, past, present, and future.

Proven track record in managing high-performance teams of expert engineers

Understanding of AIOps, especially for the global delivery of highly-reliable, highly-performant consumer-facing workloads.

Proven mastery of load-balancing, observability, microservice architectures, security & cryptography, performance and reliability

Experience in collecting data and optimizing services for different kinds of hardware

Strong design, communication and cross-functional management skills

Programming Languages: Go (golang), Python and Java. OS: Linux experienc

Minimum Qualifications

10+ years of experience building and running scalable services in public clouds

Senior-level engineering-management experience with Search, Voice-assistants, AIOps, ML, and cluster operations

Demonstrated track record in collecting high-level requirements, translating them into pragmatic solutions, and mobilizing cross-functional teams to achieve them

Experience developing and operating multi-cloud infrastructure worldwide with focus on ML-powered search and AIOps.

Proficient with various programming languages such as Java/Python/Go for automation or integration with multiple APIs.

Ability to continuously learn new skills and technologies

Solid communications skills, proven capability in working with cross-functional technical and business teams and varying levels of management in a professional manner.

Bachelor's Degree in Computer Science or equivalent related experience.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $267,800 and $401,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

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